物理访问工程师负责人
Lead Physical Access Engineer
关于公司
想想你上一次入住酒店的经历。你是否通过手机自助办理了入住，而不是在前台排队？是否通过消息联系员工要了额外的枕头？是否通过手机一点就订到了深夜小吃？那么你可能已经在实际中接触过Canary。
Canary Technologies是酒店和客户管理领域的领先代理AI平台，为全球125多个国家的20,000多家酒店提供数字基础设施。世界知名的酒店品牌，包括万豪国际、四季酒店和温德姆酒店及度假村，与我们合作以提高收入、改善运营并提升客户体验。
我们在酒店行业部署了最大规模的自主AI系统，打造重新定义客人与酒店互动方式的技术。这使我们成为全球最受资助的酒店科技公司之一，截至目前已筹集近2亿美元。
Canary被列为2024和2025年德勤科技Fast 500™公司、Inc. 5000最快成长公司，并在2026年HotelTechAwards中斩获多项大奖，包括最佳工作场所、最佳客户体验平台和酒店业者选择奖。我们正在扩大团队，以更快的速度将创新变为现实。
我们发展迅速，正在寻找对工作充满热情、希望与我们共同成长并逐步承担更多责任的人才。我们同样重视严谨和速度：高标准、快节奏、真正的主人翁意识。如果你正在寻找这样的环境，这里就是你的选择。
加入我们吧！让我们一起塑造酒店业的未来。
职位描述
我们正在寻找一位高级工程师来负责Canary的实体访问产品——手机钥匙以及让酒店客人通过手机解锁各种锁具供应商门禁的集成。你将领导一个工程师小组，作为一线技术人员树立榜样，并负责一个必须在客人到达时保持可靠、安全且低延迟的系统架构。你将与产品团队紧密合作，扩展锁具供应商的覆盖范围并深化手机钥匙的体验，同时与到达和自助终端团队协作，因为客人的旅程在此连接。你所负责的系统直接控制物理进入，因此在安全、可靠性和运营卓越方面需要高度自律。
你将负责的工作
直接管理负责Canary实体访问产品的工程师小组，包括手机钥匙和锁具供应商集成
作为一线技术人员树立榜样，推动团队技术标准
负责系统的架构设计，确保其在客人到达时的可靠性、安全性和低延迟
与产品团队密切合作，拓展锁具供应商的覆盖范围并优化手机钥匙体验
与到达和自助终端团队协作，确保客人旅程的无缝衔接
对所负责的系统保持高度的安全、可靠和运营标准
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About Us
Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.
We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.
Come join us! Let’s shape the future of hospitality together.
About the Role
We're looking for a Lead Engineer to own Canary's Physical Access product — Mobile Key and the integrations that let hotel guests unlock doors from their phones across a wide range of lock vendors. You'll lead a pod of engineers, set the bar as a hands-on IC, and own the architecture of a system that has to be reliable, secure, and low-latency at the moment of guest arrival. You'll partner closely with Product to expand lock-vendor coverage and deepen the Mobile Key experience, and collaborate with the Arrivals and Kiosk teams where the guest journey connects. The systems you own directly gate physical entry, so discipline around security, reliability, and operational excellence is essential.
What You’ll Do
Directly manage a pod of engineers responsible for Canary's Physical Access product, including Mobile Key and lock-vendor integrations
Set an example as an IC in terms of both the quality and velocity of code that you ship
Own the architecture and its evolution across mobile-key issuance, lock-vendor integrations, and the encoder/BLE paths that unlock doors
Drive measurable improvements in unlock reliability, latency, and vendor coverage by deeply understanding how hotels and guests use the product
Partner closely with Product Managers to inform roadmap and prioritization for the Physical Access surface area
Independently mentor and advise engineers in the pod, build engineering execution plans, break down work, and assign it across the team
Directly manage the people on your pod — conduct 1:1s, performance reviews, and team ceremonies to maintain the health of the pod and its members
Run pod processes autonomously and escalate appropriately when required
Participate in hiring and interviewing for the Physical Access team and broader engineering org
What We’re Looking For
8+ years of a strong engineering background
2+ years of proven experience managing successful engineering teams
Solid knowledge of developing backend applications
Hands-on experience integrating with third-party hardware or vendor APIs — IoT, access control, payments, telephony, or similar
Strong demonstrated ability to ship high-quality products that operate reliably at scale
Self-motivated, collaborative, and diligent work ethic
Excellent communication skills. You love being part of a diverse team, building consensus, and establishing credibility
Comfort with ambiguity and eager to embrace ownership and accountability
Bonus: experience with mobile (iOS/Android), BLE/NFC, or hardware/lock-vendor integrations
Perks & Benefits
We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:
Time Off
Unlimited PTO: Take the time you need to truly rest and recharge.
Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
Birthday Holiday: A dedicated day off to celebrate you!
Travel & Office Flexibility
Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay.
Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.
Growth & Community
Self Improvement Club: A monthly budget to help you smash your personal goals.
Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
Referral Program: Help us grow the flock and score a cash bonus for successful hires.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.