企业客户经理
Enterprise Account Manager
关于CoVet
CoVet是一款AI助手应用，旨在帮助兽医专业人士节省时间，让他们能更专注于动物护理——甚至能按时回家。我们是一个小型、热情且敏捷的团队，致力于通过创新技术改善兽医行业。
关于该职位
我们正在寻找一位高度组织化且以客户为中心的企业客户经理，以支持兽医行业内企业客户的部署成功。该职位将与企业客户团队紧密合作，确保顺利实施、客户采用和长期客户成功。
作为企业团队的关键成员，你将协调部署活动，支持客户沟通，并跟踪里程碑。你管理细节、跟进时间线以及与企业客户建立良好关系的能力将在提供积极客户体验方面发挥关键作用。
该职位适合有客户管理或项目协调经验的人士，能够在快节奏环境中工作，并热衷于支持复杂的客户计划，同时持续提升自己的企业技能。
你将负责
- 通过协调任务、跟踪进度和协助客户沟通来支持企业部署。
- 推动客户参与活动，如发送检查邮件、安排季度回顾会议和准备使用总结。
- 协助企业客户负责人维护与企业客户的良好关系，包括支持后续跟进、文档整理和日常任务。
- 协助准备战略客户规划会议和客户检查点所需的材料和见解。
- 通过跟踪里程碑、收集客户信息并确保内部一致来支持实施工作。
- 协助创建和维护实施时间表和检查清单，以确保按时交付。
- 通过安排培训会议、发送欢迎材料并确保早期采用任务的完成来协助客户上线。
- 协助上线和采用情况跟踪，帮助企业客户充分利用平台。
- 通过策略、创意和实际洞察力，发现提高客户采用率的机会。
- 在HubSpot中管理并整理客户活动，以确保对企业客户的无缝支持。
- 监控实施任务，并将任何风险或障碍及时通知相关团队成员。
查看英文原文
About CoVet
CoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care—or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology.
About the role
We are seeking a highly organized and customer-focused Enterprise Account Manager to support the success of enterprise rollouts within the veterinary industry. This role will work closely with the Enterprise Accounts, Lead to ensure smooth implementation, customer adoption, and long-term account success.
As a key member of the enterprise team, you will help coordinate rollout activities, support client communication, and track milestones. Your ability to manage details, follow through on timelines, and build rapport with Enterprise clients will play a crucial role in delivering a positive customer experience.
This role is ideal for someone with account management or project coordination experience who thrives in a fast-paced environment and is excited to support complex customer initiatives while continuing to grow their enterprise skillset.
What you'll do
- Support enterprise rollouts by coordinating tasks, tracking progress, and assisting with client communications.
- Drive customer engagement activities such as check-in emails, scheduling QBRs, and preparing usage summaries.
- Assist Enterprise Accounts, Lead in maintaining strong relationships with enterprise clients by supporting follow-ups, documentation, and day-to-day tasks.
- Help prepare materials and insights for strategic account planning sessions and customer check-ins.
- Support implementation efforts by helping track milestones, gather customer information, and ensure internal alignment.
- Assist in creating and maintaining implementation timelines and checklists to ensure on-time delivery.
- Help facilitate customer onboarding by scheduling training sessions, sending welcome materials, and ensuring completion of early adoption tasks.
- Assist with onboarding and adoption tracking to help enterprise clients get the most from the platform.
- Identify opportunities to increase adoption within your accounts, using a mix of strategy, creativity, and practical insight.
- Manage and organize account activity within HubSpot to ensure seamless support for Enterprise clients.
- Monitor implementation tasks and flag any risks or blockers to the appropriate team members.
- Serve as a helpful point of contact for enterprise customers, escalating questions and issues to the appropriate team members.
- As part of a growing team, responsibilities may occasionally extend beyond those listed above to support CoVet’s broader goals. This role may also involve attending in-person meetings, trainings, or industry events as needed.
Qualifications
- Account executive/management experience, preferably in the veterinary industry or a related field.
- Proven track record or hitting KPIs and monthly targets.
- Strong organizational and execution skills, with the ability to manage complex deployments.
- Demonstrated ability to guide clients through implementation and adoption.
- Excellent communication and stakeholder management skills.
- Fluency in English is required, with French and/or German considered a strong asset.
- Proficiency in CRM tools (e.g., HubSpot) and project management platforms.
Why Join Us?
- Remote-first culture with flexible working arrangements.
- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.
- Compensation: The salary range for this role varies by location and will be determined based on the candidate's experience, skills, qualifications, and local market conditions. The range included in this posting reflects the potential salary range across our hiring regions.
CoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.
Originally posted on Himalayas