资深员工站点可靠性工程师
Sr Staff Site Reliability Engineer
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点上蓬勃发展，用尖端技术与大胆的思维解决现实世界的问题。在这里，每个人都有发言权，每个想法都至关重要。如果你准备好与同样充满热情的人一起，开展职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为客户首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，这由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每件事中，并利用它来增强每个人能产生的影响。如果你热衷于解决现实问题，并与最优秀的人才一起构思创意，我们邀请你加入我们！
这个职位是远程办公，但距离不会阻碍影响力。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、责任和共同成功的文化，你的工作真正有意义。
职位概要
加入一个由高级工程师组成的团队，在大规模、多云生产环境中支持全球数以万计的企业客户。这不是一份典型的SRE职位——你将在一家快节奏、专注于网络安全的组织中，与经验丰富的DevOps专业人员一起，在核心复杂高影响系统中工作。
你的影响：
- 负责并运营跨多个云服务商（GCP、AWS、Azure）的大规模全球生产环境
- 积极监控、调查并解决由自动化警报系统（PagerDuty / 事件响应）触发的事件
- 在复杂的分布式系统中进行端到端故障排查，涉及高上下文切换
- 设计、部署并改进监控和可观测性系统（如Prometheus、Grafana）——不只是响应警报
- 与内部团队（客户体验、客户服务、工程）紧密合作，确保系统可靠性和性能
- 实际操作现代DevOps和基础设施工具，包括Kubernetes、Terraform、CI/CD流水线和GitOps流程
- 开发和维护自动化工具和脚本（主要使用Python）
- 深入理解系统架构和相互关联的服务
- 为操作文化做出贡献
查看英文原文
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Join a team of senior engineers operating in a large-scale, multi-cloud production environment supporting tens of thousands of enterprise customers worldwide. This is not a typical SRE role — you’ll work at the core of a complex, high-impact system alongside experienced DevOps professionals in a fast-paced, cybersecurity-focused organization.
Your Impact:
- Own and operate large-scale, global production environments across multiple cloud providers (GCP, AWS, Azure)
- Actively monitor, investigate, and resolve incidents triggered by automated alerting systems (PagerDuty / Incident Response)
- Drive end-to-end troubleshooting across complex, distributed systems with high context switching
- Design, deploy, and improve monitoring and observability systems (e.g., Prometheus, Grafana) — not just react to alerts
- Collaborate closely with internal teams (CX, CS, Engineering) to ensure system reliability and performance
- Work hands-on with modern DevOps and infrastructure tools including Kubernetes, Terraform, CI/CD pipelines, and GitOps workflows
- Develop and maintain automation and tooling (primarily in Python)
- Gain deep understanding of system architecture and interconnected services
- Contribute to a culture of operational excellence in a high-scale, high-availability environment
- Champion asynchronous communication, documentation, and tooling standards to ensure seamless collaboration across time zones and fully distributed teams.
- On call responsibilities:
- Daytime hours (12:00–20:00 CET/CEST, based on candidate location and team coverage needs)
Occasional weekends and holidays (rotation-based)
Qualifications
- 5+ years of experience in SRE roles in production environments at scale
- Strong hands-on experience with Kubernetes and Terraform
- Strong hands-on experience with at least one major cloud platform (GCP or AWS required)
- Experience building and configuring monitoring systems (e.g., Prometheus, Grafana)
- Familiarity with CI/CD and GitOps tools (GitLab CI, GitHub Actions, Jenkins, Flux)
- Proficiency in Python for scripting and automation
- Proven success in a fully remote or distributed team environment, demonstrating strong self-management and time organization.
- Strong troubleshooting and problem-solving skills with a passion for incident handling
- Ability to work in fast-paced environments with high context switching
- Highly responsive, proactive, and ownership-driven
- Strong collaboration and communication skills
- Curious mindset and eagerness to learn
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: YesOriginally posted on Himalayas