宾客沟通协调员
Guest Communications Coordinator
关于Frontier
Frontier是Fresh Prints的子公司。Fresh Prints是一家总部位于纽约、快速发展的全远程公司，员工约150人，大部分团队成员位于印度和菲律宾。几年前，Fresh Prints开始帮助其他快速发展的公司组建团队。我们在这方面做得非常出色，于是成立了新公司专门专注于此——并将其命名为Frontier。
在Frontier，我们帮助公司在国外建立全职、跨职能的团队。我们雇佣最优秀的人才，并将他们安置在最好的公司中。三年来，我们从未失去过客户。如果你对Frontier的职位感兴趣并申请并通过了，我们会通过几次内部面试筛选你，并力争在一个月内让你获得一份全职工作的面试机会。
把我们看作你的个人人才代理——祝你申请顺利！😊
关于客户
100x Hospitality是一家美国公司，专注于为音乐粉丝打造难忘的旅行和VIP体验。我们与世界上一些最激动人心的艺术家和音乐节合作，精心策划包含顶级演唱会门票、独家入场权、豪华住宿等的高端套餐。我们的使命是通过无缝融合旅行、酒店业和娱乐，提升现场活动体验
关于职位
我们正在招聘一名客人沟通协调员，负责在我们的精品目的地活动、艺人巡演和VIP项目组合中进行大规模客人沟通。你将直接向客人沟通经理汇报，是你负责发送给每位客人的每封电子邮件、短信和应用推送通知背后细致入微的力量。
这是一个高度运营、亲力亲为的职位，重点放在艺人服务上。你将撰写文案，构建和测试活动，监控送达情况，并处理来自运营、票务和项目管理者的请求。由于现场活动全天候进行，你还将担任紧急、演出当天更新的主要非工作时间联系人。如果你是一位细心的校对者和积极的沟通者，能够在高能量的酒店业或现场娱乐环境中茁壮成长，这个职位适合你。
你将负责的工作包括
- 在Klaviyo中构建、测试、安排并发送所有项目的电子邮件、短信和应用推送活动。
- 撰写清晰、符合品牌风格的邮件、提醒、活动更新和可重复使用的模板，包括艺人和服务活动的欢迎系列。
- 仔细校对文案，验证合并字段和有效链接，
查看英文原文
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
About the Client
100x Hospitality is a U.S.-based company specialising in crafting unforgettable travel and VIP experiences for music fans. We work with some of the world’s most exciting artists and festivals to curate premium packages that include top-tier concert tickets, exclusive access, luxury accommodations, and more. Our mission is to elevate live event experiences by seamlessly blending travel, hospitality, and entertainment
About the Role
We are hiring a Guest Communications Coordinator to own and execute mass guest outreach across our portfolio of boutique destination events, artist tours, and VIP programs. Reporting directly to the Guest Communications Manager, you will be the detail-driven force behind every email, SMS, and app push notification sent to our guests.
This is a highly operational, hands-on role focused heavily on Artist Services. You will draft copy, build and QA campaigns, monitor deliverability, and field requests from operations, ticketing, and program managers. Because live events run around the clock, you will also serve as the primary after-hours contact for time-sensitive, day-of-show updates. If you are a meticulous proofreader and proactive communicator who thrives in high-energy hospitality or live entertainment environments, this seat is for you.
What You’ll Do
- Build, test, schedule, and send email, SMS, and app push campaigns in Klaviyo across all programs.
- Write clear, on-brand emails, reminders, event updates, and reusable templates—including welcome series for Artist & Event Services.
- Rigorously proofread copy, verify merge fields and active links, and double-check audience segmentation (VIP, specific package, specific dates) before launch.
- Act as the main point of contact for road teams outside standard business hours, drafting and deploying urgent email or SMS alerts for day-of-show changes or weather updates.
- Monitor Klaviyo for hard bounces, invalid addresses, suppressions, and unsubscribe compliance, flagging recurring data issues to program teams.
- Field outreach requests from Program Managers, Operations, and Ticketing, keeping requesting teams updated on send timelines and campaign status.
- Track send volumes, turnaround times, and performance metrics while constantly looking for ways to streamline drafting and QA workflows.
What You Bring
- 1–2 years of experience in email/SMS marketing, guest services, or customer communications (preferably in live events, hospitality, or entertainment).
- Excellent written and spoken English fluency, with top-tier proofreading skills and an obsessive eye for detail.
- Platform familiarity with ESPs like Klaviyo, Mailchimp, or similar marketing automation tools.
- Proven reliability to handle after-hours/weekend requests and determine the right channel (email vs. SMS) under tight deadlines.
- Strong organizational skills to prioritize multiple concurrent requests, with exposure to project management software like Asana.
- Comfortable reading basic data, tracking deliverability issues, and spotting campaign anomalies.
Desired Requirements
- Prior experience working directly with tour management, road teams, or live event ticketing platforms.
- Deep experience in Klaviyo and advanced audience segmentation strategies.
Why Join Us?
- Front-row seat in the boutique music, tour, and VIP hospitality space
- Collaborative work environment with direct exposure to key operations and management teams
- High-visibility role with direct ownership over guest touchpoints and campaign health