客户账单与支持专员
Customer Billing and Support Associate
关于我们：
HeadQuarters 是一家全球初创公司，与美国大麻企业合作，提供财务、销售运营和物流支持。我们正在寻找一名客户账单与支持专员加入不断壮大的会计团队。
职位描述：
作为 HeadQuarters 的客户账单与支持专员，您将负责管理与监控应收账款，准备和处理发票，并协助客户解决与账单相关的查询和账户事宜。我们寻找一位注重细节、有条理的专业人士，具备出色的英语能力和沟通技巧，能够熟练处理数字和财务信息，并准备好在高工作量、快节奏的环境中成长。
此职位的工作时间为 EST 9:00 AM–5:00 PM 或 PST 9:00 AM–5:00 PM，具体取决于客户。
在塞尔维亚，这相当于 EST 3:00 PM–11:00 PM 或 PST 6:00 PM–2:00 AM。
主要职责：
- 应收账款催收与账龄管理：管理并维护批发零售客户的应收账款，确保及时催收并解决逾期余额。
- 主动跟进：监控账龄报告，通过电话、邮件和书面沟通主动跟进即将到期和逾期的发票，同时准确记录所有账户活动、客户沟通和催收工作。
- 争议解决：及时且专业地调查、解决和对账账户差异、发票争议、扣款、少付款项和未分配现金。
- 支付处理：在 Dynamics 和 Acumatica ERP 系统中准确处理、应用和对账客户付款和贷项通知单。
- 信用风险监控：监控客户信用风险，审查支付趋势，协助处理支付条款请求，并支持新旧零售客户的信用审核。
- 销售合作：与销售人员合作管理客户账户，审查信用额度，对逾期账户实施信用限制，并在客户关系管理中平衡催收优先级。
- 账户对账：执行账户对账，并协助零售合作伙伴进行对账单审查、支付研究和争议解决。
- 风险上报：识别逾期或高风险账户，必要时建议付款安排、上报、第三方催收或法律行动。
- 报告：
查看英文原文
About Us:
HeadQuarters is a global start-up that partners with US cannabis companies to provide support in finance, sales operations, and logistics. We are currently seeking an Customer Billing and Support Associate to join our growing accounting team.
The Opportunity:
As a Customer Billing and Support Associate with HeadQuarters, you will be responsible for managing and monitoring receivables, preparing and processing invoices, and supporting customers with billing-related inquiries and account matters. We are looking for a detail-oriented, organized professional with excellent English and strong communication skills who is comfortable working with numbers and financial information and is ready to grow in a high-volume, fast-paced environment.
The working hours for this role are 9:00 AM–5:00 PM EST or 9:00 AM–5:00 PM PST, depending on the client.
In Serbia, this corresponds to 3:00 PM–11:00 PM or 6:00 PM–2:00 AM, respectively.
Key Responsibilities:
- Collections & Aging Management: Manage and maintain aged accounts receivable across wholesale retail accounts, ensuring timely collection efforts and resolution of delinquent balances.
- Proactive Follow-Up: Monitor aging reports and proactively follow up on upcoming and past-due invoices through phone calls, emails, and written correspondence while maintaining accurate documentation of all account activity, customer communication, and collection efforts.
- Dispute Resolution: Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash in a timely and professional manner.
- Payment Processing: Process, apply, and reconcile customer payments and credit memos accurately within Dynamics and Acumatica ERP systems.
- Credit Risk Monitoring: Monitor customer credit risk, review payment trends, assist with payment term requests, and support credit reviews for new and existing retail accounts.
- Sales Partnership: Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds on delinquent accounts, and balance collections priorities with customer relationship management.
- Account Reconciliation: Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution.
- Risk Escalation: Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action when necessary.
- Reporting: Maintain accurate account records and prepare reporting related to AR aging, account status, collections activity, and critical account updates.
- Leadership Engagement: Participate in weekly meetings with the CFO and Financial Controller to provide updates on critical accounts, collection risks, and overall AR performance.
Qualifications:
- Excellent English communication skills, both written and verbal.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Previous experience in billing, finance, accounting, collections, customer support, or a similar role is a plus.
- Highly organized, detail-oriented, and comfortable working with numbers, data, and financial information.
- Experience working with ERP systems is a plus; familiarity with Dynamics or Acumatica is an advantage.
Benefits
🌍 Work fully remotely in a flexible and collaborative environment
💼 Build your expertise inbilling and customer accounts while supporting leading U.S. cannabis companies
📈 Grow your career through hands-on experience, ownership, and continuous learning
Our Values
We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients.
👉Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ!
Looking forward to meeting you!
Originally posted on Himalayas