客户专员 - 业务运营（太阳能）- 产假替代

ABOUT Our Company:
HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is a B Corp, climate-neutral, and a 1% for the Planet member.
ROLE Description
This is a remote (work-from-home) position, W-2, not a contractor, a temporary engagement for 4-5 months (October 16, 2026 - Feb. 19, 2027). Wage is $25.00/hr + full benefits. Hours are 8 a.m. - 5 p.m. Pacific, Monday - Friday.
The Temp Sales Associate (Residential Solar) is a positive, detail-oriented self-starter who thrives in a fast-paced sales support role. This person will join a small team supporting our client's residential solar sales representatives, keeping the sales pipeline moving and ensuring leads are handled quickly and accurately. In this position, you will work closely with the client's Residential Solar Operations team to prescreen and route inbound leads, keep Salesforce records current, and support project scheduling, executing daily tasks.
This person should have a passion for excellent customer service (phone, email, and chat) and understand how quick, accurate lead handling drives sales outcomes for our client. They are proactive about anything that affects the HigherRing-client relationship and any opportunities to optimize the client's work. They work closely with peer team members and management to support the values and mission of the client, and they are effective communicators.
We expect team members to manage themselves and to come to any meetings prepared to talk about their status, opportunities, and challenges. We also expect them to escalate to the team management as needed for support, guidance, and mentoring.
FURTHER Details:

• Assists residential solar sales representatives with the sales pipeline and project scheduling

• Updates records in Salesforce as needed

• Pre-screens inbound leads for viability, then assigns them to a residential solar sales representative or commercial solar project developer

• Responds to inbound leads promptly, typically within minutes or as soon as business hours allow

• Proactively requests assistance and additional information when needed

• Collaborates with the client's Residential Solar Operations team on project scheduling, customer communication, and related responsibilities

• Appropriately sorts and forwards service leads to System Performance intake

• Performs other duties as requested

QUALIFICATIONS:

• Experience: 2+ years in sales support, customer service, or a related field

• Preferred prior solar-industry experience with solar-specific tools (OpenSolar, Energy Toolbase)

• Proficient in Salesforce

• Excellent verbal and written communication skills; able to communicate effectively at all levels of the organization. Ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring.

• Demonstrated ability to meet deadlines

• Creative and analytical thinker with strong problem-solving and process-improvement skills

• Strong attention to detail and consistent follow-up

• Comfortable using AI-assisted tools (lead triage, research, drafting responses) as part of a values-aligned workflow

• Dedicated and dependable work ethic

• Proficient in Google Workspace, Slack, and Asana (or similar)

• A high degree of customer service, attention to detail, and ability to manage multiple tasks.

• Strong written and verbal client and team communication skills.

• Keen problem-solving skills, critical thinking, and the ability to stay focused.

• Strong active listening skills and the ability to use and model positive language to help clients know we are partners in working through challenging situations.

• Stamina in problem-solving and the ability to maintain a positive attitude even on a tough day

• Proficient with technology; solid knowledge of computer operations and software, including familiarity with multiple browsers, tabs, window navigation, and instant messaging tools

• A quiet, distraction-free workspace in your home that includes a door that closes

• Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))

• Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload speed or faster from a reliable provider

PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can't consider you without all three submissions.)
HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.
Further, we are looking for people who want to use their power for good, and we advocate as a business for pro-social/inclusive policies with elected officials and to bring awareness to our team. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change, and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.
NOTE:
Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin.
Ready To Take The Next Steps?
Visit our Careers page at HigherRing Careers to take the first steps!
Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! We can’t consider you without all three submissions.
Originally posted on Himalayas