国际安置顾问 II - 美国远程
Consultant II International Relocation - US Based Remote
国际派遣顾问II负责为国际和国内派遣人员提供搬迁流程的导航服务。该职位涉及管理搬迁政策和项目，指导资源使用（例如语言和跨文化支持），协调家庭物品运输、目的地服务、费用管理，并通过卓越的客户服务确保客户和委托方的需求得到高效满足，同时遵守Cartus和客户的标准。
职责和任务：
- 作为委托方的代表，负责所有国际派遣活动各阶段的单一协调点，如合同协议中所规定。为派遣人员及其家属提供卓越的客户服务。
- 在所有互动中展示对Cartus产品和服务的全面了解，根据Cartus和客户标准向客户提供这些服务。
- 指导派遣人员充分利用国际派遣计划的福利。
- 识别服务、流程和政策中的改进领域，并推动增加收入的机会。
- 管理并维护Cartus系统内的数据，以符合审计要求。
- 需要学士学位或同等的搬迁工作经验。
- 需要至少2年在搬迁领域相关的客户服务工作经验。
- 需要有与客户接触的搬迁经验。
- 优秀的口头和书面沟通能力。
- 出色的组织和规划能力。
- 具备批判性思维和解决问题的能力。
- 熟练使用Microsoft 365。
如果您具备以上经验，这个职位适合您：
用工类型
全职，每周37.5小时，周一至周五，上午8:30 - 下午5:00，包含1小时午餐时间。
最初发布于喜马拉雅山
查看英文原文
The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.
Roles and Responsibilities:
- Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
- Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
- Counsel assignees on the best utilization of international assignment program benefits.
- Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
- Manage and maintain data within Cartus systems to comply with audit requirements.
- Bachelor’s degree or equivalent relocation work experience required.
- Minimum of 2 years of related business experience in customer service in the relocation field.
- Relocation experience with client contact required.
- Superior verbal and written communication skills.
- Excellent organizational and planning skills.
- Critical thinking and problem-solving abilities.
- Proficient in Microsoft 365.
If you have this experience, this role is for you:
Employment Type
Full-time, 37.5-hour week, Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break.
Originally posted on Himalayas