高级客户经理，程序化零售
Senior Account Manager, Programmatic Retail
WHY DEPT®?
我们内心充满探索精神。这意味着我们始终向前看，思考今天尚未存在的明天的创造。我们生而数字化，是一家新型代理机构，在技术和营销方面拥有深厚的专业技能。这就是为什么我们雇佣那些充满好奇心、自我驱动、才华横溢且不断创新的人。
我们的文化足够大，可以应对各种挑战，又足够小，可以真正关心每个人。也就是说，尽管我们在20多个国家都有员工，我们足够大，可以为你提供最好的工具、全球机会和福利，帮助你成长。同时，我们以小公司的姿态投资于你、你的成长、你的团队，并给予你自主权来解决客户的问题，无论你身处世界的哪个角落。
关于你
我们的高级客户经理（程序化方向）负责在零售垂直领域内，凭借高水平的媒体购买专业知识和运营卓越能力，成功执行和优化程序化广告活动。在这个职位上，你将作为客户的战略合作伙伴，管理复杂的广告活动，并为客户经理和协调员提供指导和日常支持，以促进他们的成长并确保团队的出色表现。
虽然 DEPT® 是一家以远程办公为主的公司，但此职位要求候选人位于山地时区或太平洋时区。
职位职责
- 与客户服务和程序化团队紧密合作，提供以客户为中心的建议，并提供日常程序化专业知识。
- 从构思到发布，跨平台（如 Amazon，有沃尔玛和塔吉特经验者优先）开发并执行前沿的数字广告活动。
- 管理并监督你所负责的赞助广告活动的执行和优化。
- 通过传达绩效洞察和战略机会，建立、加强并维护有效的客户关系。
- 在所有客户和内部互动中展示强大的解决问题能力、战略思维和清晰的沟通能力。
- 作为积极主动的自驱型人才，能够独立管理流程，同时跨团队协作。
- 支持程序化策略的开发和执行，以推动绩效并实现客户目标。
- 为客户经理和协调员提供指导、反馈和轻量级的辅导，以支持他们的成长。
- 倡导我们的核心价值观，为积极、协作的团队文化做出贡献。
- 提出创新想法，挑战现有做法。
查看英文原文
WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
About You
Our Senior Account Manager, Programmatic is responsible for overseeing the successful execution and optimization of programmatic campaigns with a high level of media-buying expertise and operational excellence within our retail vertical. In this role, you will serve as a strategic partner to clients, manage complex campaigns, and provide mentorship and day-to-day guidance to Account Managers and Coordinators to support their development and ensure strong team performance.
While DEPT® is a remote-first company, this role requires candidates to be located in either the Mountain or Pacific time zones.
JOB RESPONSIBILITIES
- Partner closely with client services and programmatic teams to deliver client-first recommendations and provide day-to-day programmatic expertise.
- Develop & execute cutting-edge digital campaigns from conception to launch across platforms like Amazon (bonus if you have experience on Walmart and Target).
- Manage and oversee executions and optimizations of your sponsored campaigns.
- Build, strengthen, and maintain effective client relationships by communicating performance insights and strategic opportunities.
- Demonstrate strong problem-solving abilities, strategic thinking, and clear communication in all client and internal interactions.
- Act as a proactive self-starter who can independently manage workflows while collaborating across teams.
- Support the development and execution of programmatic strategy to drive performance and achieve client goals.
- Provide guidance, feedback, and light mentorship to Account Managers and Coordinators to support their growth.
- Champion our core values and contribute to a positive, collaborative team culture.
- Bring forward innovative ideas and challenge existing processes to help elevate team performance and campaign results.
QUALIFICATIONS
- 4+ years of programmatic media experience, preferably across CTV, Display, and Video, with exposure to Native, Audio, or OOH.
- Hands-on programmatic trading experience within retail marketplaces such as Walmart, Target, & Best Buy.
- Proficiency in multiple DSPs (Amazon, TTD & DV360 preferred), as well as familiarity with Ad Servers.
- A minimum of 3 years’ paid marketing / ecommerce experience.
- Familiarity with Amazon Vendor/Seller Central is required.
- Demonstrated experience guiding or mentoring junior team members and contributing to their development.
- Strong analytical, problem-solving, and communication skills with a strategic mindset.
- While DEPT® is a remote-first company, this role requires candidates to be located in either the Mountain or Pacific time zones.
WHAT IMPRESSES US
- Exceptional deck-building and storytelling abilities.
- Advanced experience with Google Analytics, Google Ads, Facebook Ads Manager, or similar ad-tech platforms.
- Skills in data analysis and visualization tools (e.g., Data Studio, Tableau).
- Experience supporting or contributing to client pitches, audits, or strategic presentations.
WE SUPPORT YOU BEING YOU:
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Learn more about DEPT®
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
#LI-remote
The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.
US Remote Range
$75,000—$90,000 USD