高级客户倡导者（项目制）
Senior Customer Advocate (Project based)
关于Boldr的一点介绍
- Boldr是首家全球性的B-Corp，致力于提供世界级的客户体验，同时为全球社区创造体面而有意义的工作机会。
- 我们是一支全球团队，因共同的价值观而团结在一起，致力于实现Boldr的影响。
让我们从我们的价值观开始
- 有意义的联系始于真诚
- 我们通过保持好奇来发挥最佳水平
- 我们通过保持活力而成长
- 我们的成功结合了远大愿景和卓越运营
- 在伟大的合作中，我们始终能找到同理心
你的角色是什么
作为高级客户倡导者，你将负责与客户互动，处理有关客户产品和服务的咨询和投诉。在这个职位上，你需要与内部和外部团队协作，以及时且专业的方式满足客户需求。
为什么我们需要你
我们正在寻找有影响力的个人，他们热衷于帮助Boldr发展并实现我们的使命。我们期望团队成为我们成功的终极合作伙伴，始终全力以赴，分享他们的才能和个性，并积极践行我们的核心价值观：好奇、活力和真诚。
你会做什么
- 你将与客户互动，以最大的同理心、礼貌和专业性提供准确、有效和完整的信息。
- 客户咨询电话、故障排查、升级和调查。
- 执行问题跟踪，确保问题得到正确优先级、记录、跟踪和解决。
- 确保问题得到适当的及时升级，以满足内部和外部的期望。
- 识别持续流程改进的机会和建议。
- 你将被期望提供卓越的服务，最大化客户满意度。
- 与外部团队合作，及时了解产品和服务知识。
要求
我们喜欢你什么
你是什么样的人
· 好奇且真诚，就像我们一样！#beboldr
- 分析性和批判性思维者，对最细微的细节也有敏锐的观察力
- 对客户满意度充满热情
你具备什么
· 至少拥有任何你热爱领域的学士学位！
- 2-3年的客户服务经验（可以是电子邮件、电话或聊天支持）。
- 有客户服务经验。
- 具备云计算相关的基本知识
查看英文原文
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Customer consultation calls, troubleshooting, escalations and investigation
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- You are expected to deliver service excellence and maximize customer satisfaction.
- Work with the external team to stay updated on product and service knowledge.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
· Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- At least a bachelor’s degree in any field you’re passionate about!
- 2-3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience in customer service.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, and verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Knowledge and experience with CRM is a plus.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Originally posted on Himalayas