解决方案顾问，售后，企业级
Solutions Consultant, Post Sales, Enterprise
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入到企业每笔支出的交易流程中。我们自动化处理超过2000亿美元的年支出在70,000多家公司内部的流动：授权付款、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容错误。
我们雇佣有高度自主性和紧迫感的人。我们更看重的是你所创造的成果而非你在哪里学习过。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每家有抱负的公司都应享有同样的服务。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于职位
Ramp的售后解决方案顾问与客户经理合作，深化并拓展与现有Ramp客户的联系。你将作为客户生命周期中的技术及财务专家——通过产品演示帮助客户扩展使用新的Ramp产品，同时具备解决复杂ERP集成、配置挑战和技术障碍所需的深度知识。
你将与客户经理紧密合作，评估需求、设计可扩展的解决方案，并确保客户在使用Ramp过程中快速实现价值。你将与售后团队合作，推动产品、设计和工程团队的路线图，使Ramp能够更好地为客户提供服务，并为客户提供越来越多的价值。该职位需要强大的技术能力——熟悉API、ERP系统和集成架构——同时具备将复杂性转化为清晰业务价值的沟通能力，面向财务和运营利益相关者。
该职位特别针对企业级和战略企业客户，支持拥有多实体环境、高级ERP集成和高度定制财务流程的大型复杂组织。
你将负责：
- 与客户经理合作，向现有客户展示新的Ramp产品和功能，通过定制演示和流程说明建立扩展的商业案例
- 评估客户的扩展需求
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Solutions Consultant, Post-Sales at Ramp partner with Account Management to deepen and expand relationships with existing Ramp customers. You'll act as the technical and financial subject matter expert across the customer lifecycle — running product demonstrations to expand customers onto new Ramp products, while bringing the depth needed to resolve complex ERP integrations, configuration challenges, and technical blockers.
You'll collaborate closely with Account Managers to assess requirements, design scalable solutions, and ensure fast time-to-value as customers grow with Ramp. You will partner with Post-Sales teams to drive Product, Design and Engineering teams' roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers. This role requires strong technical skills — comfort with APIs, ERP systems, and integration architecture — paired with the communication ability to translate complexity into clear business value for finance and operations stakeholders.
This role is specifically focused on Enterprise and Strategic Enterprise customers, supporting large, complex organizations with multi-entity environments, advanced ERP integrations, and highly customized financial workflows.
WHAT YOU'LL DO
- Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations
- Evaluate customer requirements for expansion opportunities, assessing fit through use-case analysis, ROI assessments, and technical scoping
- Design and recommend best-fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer's existing systems and workflows
- Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions without writing code directly
- Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others
- Support Account Managers on technical workstreams, ensuring faster time-to-value during product rollouts and expansions
- Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs alongside Product and Partners
- Influence Ramp's product roadmap by channeling customer pain points and feedback to Product and Engineering teams
- Contribute to internal documentation, tooling, and knowledge bases that scale Ramp's ability to support integration use cases across a growing customer base
WHAT YOU NEED
- 4+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- Hands-on familiarity with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
- Comfort with APIs, integration logic, and system architecture — and the ability to explain those concepts clearly to finance and operations stakeholders
- Experience running product demonstrations and translating complex technical capabilities into clear business value
- Strong communication skills: able to guide customers toward scalable approaches and diplomatically steer conversations when requests are misaligned with product capabilities or best practices
- Collaborative mindset; effective working cross-functionally with Account Management, Product, and Engineering
- Thrives in ambiguity and fast-paced environments; highly organized, ownership-oriented, and resourceful as Ramp scales its upmarket motion
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice