人寿保险解决方案客户关怀分析师
Life Insurance Solutions Customer Care Analyst
加入我们支持性强且专注的团队，担任客户关怀分析师一职。你的工作不仅仅是接听电话——你将在客户最需要的时候提供清晰和关怀。我们的来电者包括正在转为医保的老年人、一些面临复杂健康挑战的人，以及通过人寿保险受益人决定处理最后心愿的人士等。
虽然工作节奏快，有时会很复杂，有连续不断的电话和不同的客户需求，但这也非常有意义。你将成为客户信赖的稳定声音，在建立信任、引导他们度过困难时刻并创造积极持久体验方面发挥关键作用。
如果你正在寻找一份能真正产生影响的有意义职业，我们鼓励你今天就申请。
培训日期与时间安排
我们下一次的开始日期是10月29日，虚拟培训将于11月2日开始。培训将持续两周，周一至周五，每天上午8点到下午4点30分（CST）。
培训结束后，你的常规班次将调整为我们的收尾时间：上午9点到下午5点30分（CST）。
我们能为你提供：
- 每小时工资：21美元，另有机会获得年度奖金。
- 401(k)计划，公司贡献2%，并匹配6%。
- 工作与生活平衡，包含带薪假期、个人时间和节假日。详情请查看我们的福利和优惠页面。
- 申请此职位的候选人目前及未来任何时候均不得要求雇佣签证。
你将负责：
- 在高流量的客服中心环境中提供卓越服务，处理连续不断的来电，其中许多涉及复杂或情绪敏感的情况。
- 以同理心、专业性和紧迫感支持客户应对困难经历，缓解他们的担忧，将困难时刻转化为积极结果。
- 在快速的工作环境中，同时管理多个系统和屏幕，准确解决查询问题，并达到或超越生产率、质量和出勤率目标。
- 与团队、内部合作伙伴和客户建立牢固的合作关系，同时坚持我们以客户为中心、诚信、创新、责任感和协作的价值观。
你将带来的：
- 强大的沟通能力——你能够以同理心倾听，清晰表达，并在艰难对话中建立信任。
- 解决问题的思维——你能够迅速评估情况并寻求解决方案，力求在一次通话中满足客户的需求。
查看英文原文
Join our supportive and dedicated team as a Customer Care Analyst, where your work goes beyond answering calls— you’ll provide clarity and care when customers need it most. Our callers include seniors transitioning to Medicare, some facing complex health challenges, and individuals managing their final wishes through life insurance beneficiary decisions, among others.
While the work is fast-paced and at times, complex, with back-to-back calls and varying customer needs, it’s also incredibly meaningful. You’ll be the steady voice our customers rely on, playing a vital role in building trust, guiding them through tough moments and creating lasting positive experiences.
If you're looking for a rewarding career where you can truly make an impact, we encourage you to apply today.
TRAINING DATES & SCHEDULE
Our next start date is October. 29, with virtual training beginning November 2. Training will run for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST.
After training, your regular shift will transition to our closing hours: 9:00 AM to 5:30 PM CST.
WHAT WE CAN OFFER YOU:
- Hourly Wage: $21.00, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations.
- Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes.
- Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment.
- Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.
WHAT YOU’LL BRING:
- Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations.
- Problem-solving mindset—You’re quick to assess a situation and work toward a resolution, aiming to take care of the customer’s need in just one call.
- Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.
- Tech-savvy confidence—You’re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.
- You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
- Experience in a customer service or contact center environment.
- Experience with the application of policies, practices and procedures in a business environment.
- Exposure to the insurance or healthcare industry.
- Basic understanding of life and health insurance products, terminology and processes.
- Willingness to actively participate in team huddles, including on-camera engagement.
- Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.
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Salary: C17 | Pay Scale: 100 C17 - HourlyOriginally posted on Himalayas