人工智能产品策略与运营高级经理
AI Product Strategy & Operation Senior Manager
#### 公司简介
一切始于工程师弗雷德·卢迪为他的同事菲利斯编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。那一刻启发了弗雷德创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow 是业务转型的 AI 控制中心。我们的 ServiceNow AI 平台将任何 AI、任何数据和任何工作流程结合在一起，帮助 85% 的财富 500 强®企业更聪明、更快、更好地工作。我们正在打造一种 AI 原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让 AI 为人们工作。
#### 职位描述
**Gen AI 产品战略与运营高级经理**
ServiceNow 是业务转型的 AI 平台。我们一直在并且持续通过 AI 功能增强我们一流的平台。
作为平台战略运营团队的关键成员，你将参与以用户为中心的 AI 产品战略，深入理解客户的需求和产品特性，并与跨职能合作伙伴合作支持关键运营计划。
我们组织中的职位具有多面性：包括产品战略（了解行业、支持高风险合作和临时产品项目）、运营（招聘、预算、跟踪关键指标）以及利益相关者管理（与产品、工程、财务等跨职能协作）。
该职位涉及通过跟踪关键指标如收入、客户、成本和行业趋势来审查业务计划和其他情报活动。它包括协助进行季度产品评审和年度规划等运营流程，确保产品组与利益相关者（包括高管）保持一致。该职位还需要与高级员工和产品管理团队合作进行市场评估和策略审查，重点关注市场规模、自建/购买/合作评估和策略。此外，该职位负责监督 AI 计划，以推动组合中的增长和运营效率，与相关利益相关者合作。
#### 资格要求
**要在这个职位上取得成功，你需要：**
- 在顶级管理咨询公司、私募股权、投行或科技公司的战略与运营部门有至少 8-10 年的经验（或类似经验）
- 有
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Gen AI Product Strategy & Operation Senior Manager**
ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities.
As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners.
Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)
The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends. It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives. The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy. Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.
#### Qualifications
**To be successful in this role, you will:**
- Have at least 8- 10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
- Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI space
- Have experience using quantitative skills to optimize Product Strategy and inform operational excellence
- Have effective communication skills - both verbally and in writing and be comfortable in business and technical discussions
- Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members
- Collaborative well and think on your own
- Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments
Preferred
- Have experience working for or with established enterprise tech companies.
- Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions
FD21
For positions in this location, we offer a base pay of **$165,500 - $289,600**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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