索赔调整员II
Claims Adjuster II
我们的工作影响数百万人的生活，你可以成为其中一员。
我们帮助客户抵御生活中的不确定性。无论你在公司哪个部门工作，你都将帮助客户在他们最需要的时候提供保障和安心。
目前需要一名理赔专员II，通过适用的渠道处理来自经销商、维修场所、销售代理、合同持有者等的理赔联系。
理赔专员II职位提供居家/远程办公机会，除非通勤至保护公司办公室，且该地点在合理通勤范围内。
时间安排：周一至周五，CST时间上午10:30至下午7:00，或在CST时区外的等效时间。
职责与功能：
- 80%的时间：处理理赔队列中的联系人，以及来自经销商、维修场所、销售代理及内部和外部客户的电子邮件和聊天渠道。
- 10%的时间：处理经理和主管的各种请求。根据需要与各种供应商进行沟通，以完成理赔评估过程。
- 10%的时间：其他由管理层指派的任务。例如：协助利用供应商进行理赔估算或成本比较。
基本要求：
• 具有服务合同、保险或汽车行业的基础知识
• 熟练在理赔或汽车相关环境中工作
• 优秀的口头和书面沟通能力，能够与各类利益相关者（包括内部和外部）顺畅交流
所需经验：
• 在快节奏的汽车、保险或理赔环境中工作过1-2年
• 具有汽车相关经验，曾在服务部门担任技师、服务接待或保修管理员
教育要求：
- 需要高中文凭或同等学历
- 汽车培训或经验优先
- 一些大学教育优先
- 有类似工作经验可替代教育背景
- 机械认证（ASE）优先
查看英文原文
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
At this time a Claims Adjuster II is needed to process inbound claim contacts from dealers, repair facilities, sales agents, contract holders, etc. via applicable channels.
The Claims Adjuster II position offers a work from home/remote opportunity, unless commuting to a Protective office location that is within reasonable commuting distance.
Schedule: Monday - Friday, 10:30am - 7:00pm CST or equivalent if outside CST time zone.
Functions and Responsibilities:
- 80% of time: Process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers.
- 10% of time: Process various requests from managers and lead adjuster. Correspond with various vendors throughout the claim adjudication process as needed.
- 10% of time: Other duties as assigned, delegated by management. Examples include; assisting in claim estimation or cost comparison utilizing vendors.
Basic Requirements:
• Working knowledge of service contract, insurance or automotive industry
• Proficiency working within a claims or automotive type setting
• Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external
Required Expereince:
• 1-2 years of experience working within a fast-paced automotive, insurance or claims environment
• Some automotive experience, working within a service department as a technician, service writer, or warranty administrator
Required Education:
- High school diploma or equivalent required
- Automotive training or experience preferred
- Some college preferred
- Similar work experience in lieu of education acceptable
- Mechanical certifications (ASE) a plus
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email . This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Originally posted on Himalayas