客户服务经理
Client Services Manager
我们正在寻找一位有条理、积极主动且以客户为中心的客户服务经理，作为公司与重要客户之间的主要联系人。理想的候选人将通过管理沟通、协调服务交付并及时专业地处理客户需求，确保客户体验顺畅。此职位需要出色的组织能力、细致的注意力以及在快节奏环境中同时处理多项任务的能力。
主要职责
- 客户沟通与关系管理：
- 通过电话和电子邮件处理客户的咨询、投诉和反馈。
- 建立并维护与客户之间牢固、积极且长期的关系。
- 预判客户需求，主动解决潜在问题，防止问题升级。
- 协调与行政工作：
- 协调并安排客户与内部团队之间的会议、预约和电话会议。
- 使用CRM软件管理并更新客户记录、数据库和所有相关账户信息。
- 准备并分发报告、演示文稿和其他必要的文件供客户审阅。
- 协助新客户的入职流程，并支持合同续签工作。
- 服务交付支持：
- 与内部部门（如销售、运营、技术支持）紧密合作，确保客户请求和服务交付准确且按时完成。
- 跟踪服务进展，并及时向客户通报其请求的状态。
- 高效解决常规客户问题；必要时将复杂问题上报给相应的团队成员或管理层。
- 协助实施旨在提升整体客户满意度的流程和程序。
资格与技能
- 教育与经验：
- 商业管理、传播或相关领域的学士学位。
- 在面向客户的岗位、客户服务或客户协调方面有1-3年的实际经验。
- 核心能力：
- 英语口语和书面沟通能力出色。
- 强大的组织能力，注重细节。
- 在截止日期前有效多任务处理、优先排序和时间管理的能力。
- 熟练使用Microsoft Office套件（Word、Excel、PowerPoint），并有CRM软件（如Salesforce、HubSpot）使用经验者优先。
- 优秀的解决问题能力，并致力于持续改进。
查看英文原文
We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Client Communication & Relationship Management:
- Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
- Build and maintain strong, positive, and long-term relationships with clients.
- Anticipate client needs and proactively address potential issues before they escalate.
- Coordination & Administration:
- Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
- Manage and update client records, databases, and all relevant account information using CRM software.
- Prepare and distribute reports, presentations, and other necessary documentation for client review.
- Facilitate the onboarding process for new clients and assist with contract renewals.
- Service Delivery Support:
- Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
- Track service progress and provide timely updates to clients regarding the status of their requests.
- Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
- Assist in implementing processes and procedures designed to enhance overall client satisfaction.
Qualifications and Skills
- Education & Experience:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
- Core Competencies:
- Exceptional verbal and written communication skills in English.
- Strong organizational abilities with meticulous attention to detail.
- Proven ability to multitask, prioritize, and manage time effectively under deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Excellent problem-solving skills and a commitment to a customer-centric mindset.
- Professional demeanor and the ability to handle sensitive information with discretion.
WARNINGS
- NO TEMPORARY workers.
- We terminate immediately due to these violations.
- NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency.
Salary: $4 – $7 / hourOriginally posted on Himalayas