客户经理
Account Manager
我们寻找一位充满活力、以客户为中心的客户经理，作为我们重要客户的首要联系人。您的目标是建立长期关系，确保客户满意度，并发现账户增长的机会。您将作为战略顾问，架起客户业务挑战与公司解决方案之间的桥梁。
主要职责：
- 客户关系管理：与关键利益相关者和高管建立并维护牢固、持久的关系。
- 客户留存：监控客户健康状况和参与度，确保高留存率并防止流失。
- 战略增长：发现升级销售和交叉销售的机会，帮助客户实现业务目标，同时增加公司收入。
- 上线与支持：引导新客户完成上线流程，并作为客户与内部技术/产品团队之间的联络人。
- 绩效跟踪：准备并呈现客户和内部管理层的账户状态、里程碑和投资回报率的定期报告。
- 合同谈判：管理合同续签并主导谈判，确保双方有利的条款。
要求与资质：
- 经验：3年以上客户经理、客户成功或销售经验（B2B经验优先）。
- 沟通能力：英语口语和书面沟通能力出色；能够向高管清晰地表达复杂概念。
- 解决问题：积极主动的心态，能够预判客户需求并提供创意解决方案。
- 工具：熟练使用CRM软件（如Salesforce、HubSpot）和项目管理工具。
- 教育：商务管理、市场营销、传播或相关领域的学士学位。
警告：
- 不雇佣临时工。
- 工作时间从周一至周五，上午8:30至下午5:00 EST。
- 不得同时为其他公司工作。
- 不得雇佣分包商来做我们雇佣你所做的工作。
- 由于上述违规行为，我们将立即终止合同。
Citiside Properties是一家物业管理工作公司，为拥有住宅和/或多单元公寓的投资组合的投资者提供离-site管理服务。
我们期望团队成员记住的核心价值观：
- 信任。
- 主动进取。
- 透明
薪资：4美元 – 7美元 / 小时
最初发布于喜马拉雅山
查看英文原文
We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company’s solutions.
Key Responsibilities:
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
- Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn.
- Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
- Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
- Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
- Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.
Requirements & Qualifications:
- Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
- Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
- Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
- Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
WARNINGS:
- No temporary workers.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- No working for another company at the same time.
- No hiring subs to do what we hired you to do.
- We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency
Salary: $4 – $7 / hourOriginally posted on Himalayas