现场服务工程师 II - 纳什维尔, TN
Field Service Engineer II - Nashville, TN
Abbott 是一家全球医疗健康领导者，帮助人们在生命各个阶段活得更充实。我们的改变生命的科技产品涵盖整个医疗领域，在诊断、医疗设备、营养品和品牌仿制药业务方面均处于领先地位。我们的 122,000 名员工服务于 160 多个国家和地区。
职位描述：
关于 Abbott
Abbott 是一家全球医疗健康领导者，创造突破性科学以改善人们的健康。我们始终着眼于未来，预判医学科学和技术的变化。
我们的诊断解决方案被全球的医院、实验室和诊所使用。从心脏病发作到血液疾病、传染病和癌症等数百种健康状况的患者护理决策中，我们测试、仪器和信息学系统提供的关键信息往往是第一步。
在 Abbott 工作
在 Abbott，你可以从事有意义的工作，成长和学习，照顾自己和家人，做真实的自己并过上充实的生活。你还将获得以下福利：
- 在一家国际公司中发展职业，实现你梦想的职业生涯。
- 员工可在下个日历年度申请免费的健康投资计划（HIP）PPO 医疗保险。
- 优秀的退休储蓄计划，雇主有高额缴费。
- 学费报销、自由储蓄学生债务计划和 FreeU 教育福利——获得学士学位的经济便捷途径。
- 被誉为全球数十个国家的最佳工作场所之一，并被《财富》杂志评为全球最受赞赏的公司之一。
- 被公认为最佳大型公司之一，同时也是最佳职场之一，尤其在多样性、职场妈妈、女性高管和科学家方面表现突出。
机会介绍
- 该职位为远程办公。
- 工作区域：田纳西州纳什维尔。任职者需居住在田纳西州纳什维尔地区。
- 可能需要最多 25% 的差旅。
- 必须持有有效的驾驶执照。
我们正在招聘一名诊断部门的现场服务工程师。这是一个基于现场的远程职位，负责田纳西州纳什维尔地区。
作为现场服务工程师 II，你将作为值得信赖的技术专家支持客户，负责安装、维护和诊断设备的故障排除，同时确保合规性和客户满意度。你将管理自己的工作区域，解决客户问题，并与客户保持良好关系。
查看英文原文
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- This position is remote.
- Territory: Nashville, TN. The incumbent can live within the Nashville, TN area.
- Travel up to 25%.
- Must have a Valid Driver’s License.
We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role that covers the Nashville, TN area.
As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.
What You’ll Work On
- Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
- Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
- Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
- Manage Territory Effectively: Plan and prioritize service visits, maintainaccurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
- Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintainaccurate documentation for audits.
- Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
- Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
- Continuous Improvement:Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.
Required Qualifications:
- Bachelor’s degree or equivalent relevant experience.
- 2-5 years of experience in Engineering or Laboratory Technology.
- Ability to travel 25% within the assigned territory.
Experience Preferred:
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
- Effective communication and interpersonal skills.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$26.50 – $53.00/hourIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support ServicesDIVISION:
CRLB Core LabLOCATION:
United States of America : RemoteADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Yes, 100 % of the TimeMEDICAL SURVEILLANCE:
NoSIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: Originally posted on Himalayas