区域服务交付经理
Area Service Delivery Manager
Lancer Scott成立于1998年，提供知名高质量的建筑项目和设施管理服务。公司位于布里斯托尔市中心，我们取得了成功并实现了显著增长，特别是在过去四年中，营业额从2020年的5600万英镑增长到2025年的1.25亿英镑。
为了确保我们的业务得到充分支持，我们正在投资于人才战略和基础设施，为员工提供发挥最佳能力的工具。如果您希望加入一家快速发展的企业，能够提供良好的职业发展和专业个人成长机会，请立即申请并与我们联系。
在Lancer Scott担任区域服务交付经理的职责是监督多个工种和合作站点的工程师，确保维护服务的高效和有效交付。该职位需要强大的领导力、技术专长和项目管理技能，以提高运营效率和可靠性。该职位因内部晋升而产生，您将获得大量的支持和指导，以帮助您取得成功。
· 监督和指导您负责区域内的工程团队。
· 面试/招聘、培训和发展工程人员，以提升技能水平和绩效，符合合作方和Lancer Scott的标准。
· 提高所分配工程师的工作效率和生产力。
· 与区域客户经理进行绩效评估，设定目标，并提供培训和发展机会。
· 根据需要管理/监督/监控区域内的资本项目。
· 支持工程师和分包商的成本核算，与项目经理合作处理资本项目。
· 分析当前的工程流程，寻找任何改进的机会。
· 监督、培训和支持工程师，确保符合KPI和SLA，符合SNR管理报告的要求。
· 执行来自高级管理层的变革，并完全适应实施的变革。
· 确保完全遵守Lancer Scott和合作方的健康与安全法规和标准。
· 定期进行审计，识别改进领域和H&S要求。每位工程师每年至少进行两次现场访问。
· 与FMBPs紧密合作，确保所有现场标准得到满足且现场合规。
· 成为FMBPs的首要升级点。
· 协调
查看英文原文
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk.
The role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers across multiple trades and Co-op sites within the Swindon and M3 Corridor, ensuring the efficient and effective delivery of maintenance services. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability. This position has come about as the result of an internal promotion so you will have lots of support and guidance to set you up for success.
· · Supervise and mentor engineering teams within your designated area.
· Interview/recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op’s and Lancer Scott standard.
· Drive engineering productivity and efficiencies for your allocated engineers.
· Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.
· Manage/supervise/monitor capital projects within the area as required.
· Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
· Analyse current engineering processes and look for any improvements.
· Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report
· Drive change from Senior management instruction and become fully onboard with the changes implemented.
· Ensure full adherence is met to Lancer Scott and Co-op’s Health and Safety regulations and standards.
· Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer
· Work closely with FMBPs to ensure all site standards are met and the sites are compliant.
· Serve as the initial escalation point for FMBPs.
· Liaise with other subcontractors to ensure that they have joint visits arranged and booked for our CFMTs.
· Track and analyse service performance using KPIs and reporting tools.
· Use data provided to drive best performance and customer satisfaction.
- Recognised trade qualification or management qualification in FM.
- 5+ years of experience in service delivery, operations management, or a similar.
- Proven leadership experience in managing teams across multiple locations.
- Strong problem-solving, decision-making, and project management skills.
- Excellent communicator at all levels, both internally and externally.
- We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.