高级技术客户成功经理
Senior Technical Customer Success Manager
你准备好解锁智能了吗？
如果你不认为自己完全符合以下所有要求，但仍对该职位感兴趣，请申请。没有人能完全满足所有条件——我们寻找的是在某些领域特别出色，并且在其他领域有兴趣和能力的候选人。
关于该职位：
你将在一家充满活力、节奏快速的初创公司中作为客户体验（CX）团队的一员工作。你将帮助客户利用API和微服务来推动他们在行业中最具创新性和吸引力的技术领域的业务发展。该团队负责在整个客户生命周期中与客户互动，帮助他们实现对Kong投资的价值。
作为CX团队的一员，你将成为我们最重要的资产——客户的倡导者。你将与一组客户合作，以识别增长机会并确保他们具备成功所需的资源。在这个职位上，你将与美洲销售团队合作，并有机会建立一个庞大的客户组合。
这是位于技术前沿的一个极具挑战性和令人兴奋的角色，需要具备非常强的组织和沟通能力。你不仅会与关键客户建立牢固的关系，还将通过利用自助服务技术和可重用资产来管理客户，从而最大化Kong所能提供的价值。
在Kong工作提供了一个独特的机会，帮助现代化企业软件，并了解数字时代企业的运作方式。
最重要的是，你将作为Kong其他成员的优秀团队成员。
你将负责：
- 在整个客户生命周期中指导我们的客户，同时与其他客户体验团队协作，确保客户成果
- 定义采用计划、售后参与、推荐内容及其原因等方面的“良好”标准
- 与销售和产品团队合作，确保我们的客户能够充分利用解决方案
- 帮助创新我们的工具和流程，使你和你的团队更高效
- 参与创新和前沿的客户项目
- 学习我们的产品和技术，将这些知识应用于实际使用场景
- 与其他同事、业务合作伙伴和团队协作。不仅代表你自己，还代表你的团队
查看英文原文
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.
As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the Americas sales teams and will have the opportunity to build a large portfolio of Customers.
This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.
Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.
Above all you’ll be acting as a stellar teammate for the rest of Kong.
What You'll do:
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Helping innovate our tooling and processes to make you and your team more efficient
- Working on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
What You'll Bring:
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
- Have passion and determination about our technology and our customers
- Be a self starter with strong organizational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
- Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM
- Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS
#LI-JW1
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.