供应商体验经理
Manager, Provider Experience
你未来的发展在这里
Evolent 与健康计划和提供者合作，为患有最复杂和昂贵健康状况的人群实现更好的结果。我们跨学科和初级护理工作，旨在连接碎片化的医疗体系，确保人们获得我们希望为亲人提供的同等水平的护理和关怀。
Evolent 的员工享受工作与生活的平衡，可以根据自己的生活灵活安排工作，并拥有完成任务所需的自主权。我们认为，当人们被支持去过最好的生活时，他们能发挥出最佳的工作表现，当他们感到欢迎带真实的自我来工作时，也是如此。这也是为什么多样性和包容性是我们的核心业务。
加入 Evolent，为使命而来；留下，为文化而留。
你将负责的工作：
向高级总监汇报，Provider Experience 经理将支持 Evolent Provider Experience 策略的执行，确保在市场实施开始时，通过我们的产品和服务，使提供者和付费方客户实现预期的结果。经理将负责推动 Evolent 数字平台的使用，识别并消除对提供者实践造成摩擦的障碍，并作为值得信赖的合作伙伴，为依赖 Provider Experience 专业知识的利益相关者提供支持。
主要职责：
- 与跨职能团队紧密合作，推动提供者满意度，加强数字解决方案的采用，并在大规模上提升整体提供者体验。
- 与内部利益相关者合作，聚焦优先事项，集中并扩大效率，标准化实践、培训、教育和提供者支持服务。
- 与提供者团体、实践管理员和关键提供者利益相关者建立并维护牢固的关系，以推动期望的行为改变。
- 与内部利益相关者合作，与付费方客户和提供者体验保持一致，推动业务规则和政策；预见提供者的障碍，并根据需要对实践问题和挑战进行分类处理。
- 参与与付费方客户交付相关的倡议，在需要时与市场营销、产品、临床运营和客户成功团队密切合作，提供支持和分析。
- 与内部利益相关者合作，开发新的肿瘤学教育和培训内容，考虑与实践问题相关的提供者体验视角。
查看英文原文
Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Reporting to the Sr Director of Provider Experience, the Manager, Provider Experience, will support the execution of Evolent's provider experience strategy, ensuring providers and payer clients achieve desired outcomes through our products and services from the start of market implementations. The Manager will be responsible for promoting utilization of Evolent's digital platforms, identifying and removing barriers that create friction for provider practices, and serving as a trusted partner to stakeholders who rely on Provider Experience expertise.
Key Responsibilities:
- Partner closely with cross-functional teams to drive provider satisfaction, strengthen adoption of digital solutions, and enhance the overall provider experience at scale.
- Collaborate with internal stakeholders on focused priorities to centralize and scale efficiencies and standardize practice, training, education, and provider support services
- Develop and maintain strong relationships with provider groups, practice administrators, and key provider stakeholders to drive desired behavior change.
- Collaborate with internal stakeholders to pull through business rules and policy with payer clients and provider experience at top of mind; anticipate provider barriers, and triage practice issues and challenges, as appropriate
- Lean in on initiatives related to payer client deliverables providing support and analytics, as needed, in close partnership with Marketing, Product, Clinical Operations, and CSO cross functional teams
- Partner with internal stakeholders to develop new oncology education and training content with consideration of provider experience lens related to practice issues and challenges
- Analyze provider product usage data and engagement metrics to identify trends, potential risks, and opportunities for proactive customer support
- Review and monitor dashboards to manage priority KPIs for practice performance and customer service; report KPIs to client and internal leaders
Qualifications (Required and Preferred):
- Associate degree or higher in Business Administration, Healthcare Management, or related field preferred
- Minimum of 2 years provider engagement experience
- Exceptional communication skills
- In-depth knowledge of provider engagement, network management, and performance improvement methodologies
- Proficient in leveraging best practices, a project management discipline, and strong operational mindset
- An exceptional analytical ability
- Strong alignment with our corporate values, which include: Start by listening, Communicate with Candor, Own the Opportunity, and Fostering Inclusion
- Experience with generative AI, automation, or intelligent workflow solutions
- Ability to travel up to 10%
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.
The expected base salary/wage range for this position is $75,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.Originally posted on Himalayas