高级IT系统工程师
Senior IT Systems Engineer
关于Flexport：
在Flexport，我们相信全球贸易可以推动人类进步。这就是我们的使命：让全球贸易变得如此简单，从而促进更多贸易发生。我们正在用创新技术和优秀人才塑造一个价值10万亿美元行业的未来。如今，各种规模的公司——从新兴品牌到财富500强——都在使用Flexport技术，每年在112个国家间运输超过190亿美元的商品。
最近的全球供应链危机使Flexport成为焦点，我们继续在全球货物运输中发挥关键作用。我们自豪地获得业内最佳投资者的支持，他们相信我们的使命、解决方案和团队。准备好应对影响商业、社会和环境的全球性挑战了吗？加入我们吧。
职位机会：
Flexport IT正在寻找一名高级IT系统工程师，以支持我们的基于SaaS的协作和端点管理平台。在此职位中，您将负责Google Workspace、Slack、Office365、Confluence、Jira、Okta、Jamf和Intune的配置、集成、管理和支持。您将在确保这些平台安全、可扩展且优化方面发挥关键作用。候选人需要具备广泛的IT知识，深入的实际操作经验，并具有强烈的网络安全意识。
您的专业知识在自动化工作流程、保护敏感系统和数据、降低安全风险以及保持合规性方面至关重要。您将与跨职能团队紧密合作，领导IT工程项目，并提供日常运营支持。
您将：
- 管理并为我们的SaaS平台提供升级支持。
- 使用Jamf和Intune实施并维护策略、软件部署、补丁更新和安全合规性，针对我们的Mac和Windows端点。
- 负责核心协作和端点管理平台的生命周期管理。
- 开发自动化脚本和工作流程，以提高管理效率和用户体验（例如Python、PowerShell、Okta Workflows）。
- 监控系统健康状况、性能和使用情况；主动解决或升级问题。
- 与跨职能团队（安全、工程、人力资源、法律）合作，确保SaaS工具与公司基础设施和流程的正确对齐和集成。
- 在我们的系统中进行调查/发现，以支持法律和人力资源部门。
- 协助供应商管理和产品支持。
查看英文原文
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity:
Flexport IT is looking for a Senior IT Systems Engineer to support our SaaS based Collaboration and Endpoint Management platforms. In this role, you will be responsible for the configuration, integration, administration, and support of Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune. You will play a critical role in ensuring these platforms are secure, scalable, and optimized. The candidate will have broad knowledge across IT as a whole, in-depth hands on working knowledge, and a strong security mindset.
Your expertise will be critical in automating workflows, protecting sensitive systems and data, mitigating security risks, and maintaining compliance. You will work closely with cross-functional teams, lead IT engineering projects, and provide day to day operations support.
You Will
- Administer and provide escalation support for our SaaS platforms.
- Implement and maintain policies, software deployment, patching, and security compliance for our Mac and Windows endpoints, using Jamf and Intune.
- Own the lifecycle management across our core collaboration and endpoint management platforms.
- Develop automation scripts and workflows to improve administrative efficiency and user experience (e.g., Python, PowerShell, Okta Workflows).
- Monitor system health, performance, and usage; proactively resolve or escalate issues.
- Collaborate with cross-functional teams (Security, Engineering, HR, Legal) to ensure proper alignment and integration of SaaS tools with company infrastructure and processes.
- Perform investigations/discovery across our systems for Legal and HR.
- Assist in vendor management and product evaluations.
- Drive solutions and project work.
- Onboard new applications for single sign-on.
- Develop and maintain technical operating procedures, policies, and engineering roadmaps.
- Work closely with the Security team to ensure the platform is designed and implemented with security best practices.
- Provide Tier 3 IT support.
You Should Have
- Bachelor's degree in Computer Science or related field (or comparable experience).
- 3+ years of experience in supporting SaaS Collaboration tools, Mac and Windows endpoint management.
- Ability to communicate and collaborate effectively across technical and non-technical teams.
- In-depth knowledge of email delivery flow, IT security, and IAM concepts.
- Understanding of RBAC and permissions models across core SaaS applications.
- Scripting and automation experience.
- Strong problem-solving and analytical skills.
#LI-remote
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.
California Pay Range
$130,000—$172,000 USD
Washington Pay Range
$115,200—$144,000 USD
Colorado Pay Range
$105,600—$132,000 USD
New York City Pay Range
$115,200—$144,000 USD
Illinois Pay Range
$105,600—$132,000 USD
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.