客户经理（北美）
Account Executive (North America)
#### 关于Emplifi
[Emplifi](http://emplifi.io/) 是唯一一个[自主客户体验平台](https://emplifi.io/platform-overview/)，将社交媒体营销、电商和客户服务整合在一起，为全球超过20,000个品牌提供服务。由Fuel AI驱动，基于超过5T的数据，被行业分析机构评为领导者，Emplifi帮助企业团队协调连贯的客户旅程，规模化地提供个性化体验，将每个客户接触点转化为竞争优势。
#### 关于销售团队
Emplifi的销售团队遍布全球，帮助企业在国际范围内扩展其数字客户体验创新和运营，同时支持各种规模的客户。品牌关系是我们的核心业务，但我们也与数百家代理和媒体合作伙伴合作。我们的目标始终如一——无论客户身处何地或属于哪个行业，都赋能营销人员取得更多成就。
作为一支国际团队的一员，你将有机会与从悉尼到圣保罗、从纽约到新加坡的同事合作，并成为不断壮大的家庭的一部分。你将获得一个致力于你发展的专业团队的支持，从而在职业和个人方面不断成长，成为社交媒体专家顾问。
#### 关于该职位
客户经理（“AE”）是Emplifi社交销售团队中的关键角色。该职位负责完成个人销售指标，推动新业务，维护现有客户关系，并探索交叉销售和升级销售的机会。客户经理将专注于特定的地理区域或指定客户区域，确保持续增长并最大化收入。
#### 在这里你将做什么
_**新业务开发：**_
- 在指定区域或指定客户中寻找和识别新的业务机会
- 通过网络拓展、研究和推荐，建立并维护潜在客户的强大管道
- 向潜在客户展示我们的数字营销解决方案，说明我们的服务如何帮助他们实现业务目标
_**客户管理：**_
- 与解决方案顾问和客户成功经理紧密合作，培养并发展与现有客户的关系
- 了解客户的企业目标、挑战和需求，以发现额外产品和服务的机会
- 定期审查客户情况，确保客户满意度和长期合作
查看英文原文
#### About Emplifi
[Emplifi](http://emplifi.io/) is the only[Autonomous CX platform](https://emplifi.io/platform-overview/) unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
#### About the Sales Team
Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.
As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.
#### About the Role
The Account Executive (“AE”) is a pivotal role within Emplifi’s social sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Account Executive will have a specific focus on either a geographically-based territory or named account territory, ensuring consistent growth and maximization of revenue.
#### What You'll Do Here
_**New Business Development:**_
- Prospect and identify new business opportunities within the designated territory or named accounts
- Develop and maintain a robust pipeline of potential clients through networking, research, and referrals
- Present our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectives
_**Account Management:**_
- Working closely with the Solution Consultant and the Customer Success Manager, the AE will foster and grow relationships with existing clients
- Understand clients' business goals, challenges, and needs to identify opportunities for additional products and services
- Regularly review client campaigns and provide insights, optimization suggestions, and reports
_**Cross-selling and Upselling:**_
- Recognize opportunities to offer additional or premium services to current clients
- Collaborate with the customer success organization and solution consultant to identify the next best solutions for existing clients
_**Sales Strategy:**_
- Develop and execute a comprehensive sales strategy for the assigned territory or named accounts
- Utilize CRM tools to track interactions, sales progress, and client information
- Provide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategies
_**Collaboration:**_
- Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceeded
- Attend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tactics
_**Lead Development**_
- Working with the Business Development team
- Identify, research, and engage potential leads through various channels including social media, industry events, and outbound strategies
- Qualify leads by assessing their potential needs and fit for our digital marketing solutions
_**Pipeline Management:**_
- Consistently manage and update the sales pipeline using CRM tools
- Forecast potential sales activities and revenue outcomes
- Evaluate and prioritize leads to ensure efficient time and resource allocation
#### What You'll Bring to Us
- Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred
- Minimum of 5 years of sales experience, preferably in the digital marketing industry
- Proven track record of meeting and exceeding sales quotas
- Strong understanding of digital marketing services including e-commerce, social media, content marketing etc.
- An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
- Excellent verbal and written communication skills
- Proficiency in using CRM tools like Salesforce or HubSpot
- Ability to work independently and as part of a team
- Strong negotiation and presentation skills
#### What We Offer
- A dynamic, fast-paced international work environment
- Opportunities to partner with world-renowned brands at an industry-leading CX tech company
- An agile, collaborative culture rooted in trust, flexibility, and open communication
- Continuous exposure to cutting-edge technologies and an environment that champion innovation
- Flexible work arrangements to support work-life balance
- Unlimited Paid Time Off (PTO)
- 13 paid holidays, designated sick leave, and paid community service days
- Comprehensive health coverage, including medical, dental, vision, and life insurance options
- Paid parental leave program
- Company-paid short-term and long-term disability protection
- 401(k) retirement plan with company match
- Comprehensive Employee Assistance Program (EAP)
- Ongoing learning and professional development opportunities powered by Emplifi Academy
- There’s more as well! Speak with us to find out all the details!
_At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities._
_Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are._
_We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process._