企业客户经理
Enterprise Account Executive
Cresta释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta的统一AI平台结合对话AI代理、实时人工代理增强和全面的对话智能，推动每个渠道的收入和效率提升。包括美国联合航空、科克斯通信和万豪在内的全球领先公司每天都在使用Cresta打造世界级的客户体验。
Cresta诞生于斯坦福AI实验室，已从包括a16z、Greylock和Sequoia在内的全球顶级投资方筹集了超过2.7亿美元。Cresta的领导团队包括当今AI领域的顶尖人才。我们的首席执行官Ping Wu曾创立并领导了谷歌的Contact Center AI和Vertex AI平台，在加入Cresta之前，他致力于构建AI驱动的客户体验的未来。
在未来几年里，AI将重新定义世界各地人们与企业互动的方式。来Cresta一起打造这个未来吧。
地点：东海岸/中西部，远程办公
职位简介：
作为企业客户经理，你将专注于大型ARR交易。你需要识别并阐述Cresta如何为我们的客户创造显著价值，与关键高管建立关系，并推广前沿的AI技术。在一家快速发展的初创公司，你将有机会参与我们正在引领的快速增长的激动人心的领域，并帮助建立卓越的销售文化。
职责：
- 负责销售体验，同时与财富1000强公司的关键决策者和高管建立并维护关系
- 从初次接触至成交，主导复杂的销售流程
- 寻找新客户，设计产品演示和商业案例，制定并提交方案，协商并签署合同
- 熟悉Cresta产品、客服中心市场、我们的独特竞争优势以及客户的需求
- 与产品、市场、客户成功和工程团队紧密合作，提供卓越的客户体验
- 达成你的销售目标
我们看重的资质：
- 5年以上企业级SaaS软件销售经验
- 具备谈判、制定和执行复杂企业级协议的经验
- 有带领跨职能团队完成大单成交的经验
- 能够向客户，包括高管，清晰传达合同、技术和财务价值点
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Location: East Coast/Midwest, Remote
About the role:
As an Enterprise Account Executive you will focus on Large ARR deals. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. At a growing startup, you’ll have the opportunity to be apart of a fast growing exciting space that we are leading the charge on and help build an amazing sales culture.
Responsibilities:
- Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies
- Run complex sales cycles from initial contact to close
- Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
- Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
- Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
- Hit your number
Qualifications We Value:
- 5+ years of SaaS software sales experience at an enterprise level
- Experience negotiating, structuring and executing complex enterprise-level agreements
- Prior experience leading cross-functional teams through large deal close processes
- Ability to articulate contractual, technical, and financial value points to customers, including executives
- Excellent communication and presentation skills with experience presenting to C-level executives
- Ability to travel
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $240,000–$300,000 + Offers Equity
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.