高级战略技术咨询经理
Senior Manager, Strategic Technical Consulting
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入每笔企业支出的交易流程中。我们自动化处理超过2000亿美元的年度支出在70,000多家公司中的流动：授权支付、标记风险、分类支出并完成账务结算。
这些问题高风险、数据密集且不容错误。
我们雇佣具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里学习的。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每个有抱负的公司都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
技术咨询是Ramp的售后技术交付团队。当财务组织需要Ramp按照他们的实际业务方式运行时，这个团队将带领客户完成这一转变，从复杂的会计问题到集成错误，涵盖所有中间环节。
高级经理，技术咨询，战略方向负责Ramp最大和最具战略意义客户的团队。你将从头到尾负责该细分市场的售后技术实施——从技术调研和解决方案设计到上线、采用和扩展——与我们的客户激活团队紧密合作，共同负责激活里程碑和价值实现时间。
战略客户带着多实体结构、遗留ERP系统、正在进行的财务转型、采购和资金需求以及期望有指定技术负责人在场的高管赞助人而来。你的团队是这些客户的最后一道技术升级防线——上面没有更高的层级。
这个职位适合一位经验丰富的领导者，能够同时兼顾两件事：运营上的严谨性，以大规模运行交付功能；以及技术上的可信度，可以与财务总监或财务副总裁坐在一起，现场设计解决方案。
你将负责
- 领导并发展战略技术咨询团队——指导高级和首席顾问，负责招聘、入职、绩效和职业发展，并建立足够深厚的人才储备以支持该细分市场的扩展
- 负责该细分市场的售后技术实施——从技术调研和方案设计到上线、采用和扩展，与客户激活团队紧密协作，共同负责激活里程碑和价值实现时间
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ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Technical Consulting is Ramp's post-sales technical delivery team. When a finance org needs Ramp to work the way their business actually runs, this is the team that takes customers through that transformation, from complex accounting issues to integration errors to everything in between.
The Senior Manager, Technical Consulting, Strategic leads the team responsible for Ramp's largest and most strategic accounts. You'll own post-sales technical implementation for this segment end to end — from technical discovery and solution design through go-live, adoption, and expansion — working shoulder-to-shoulder with our Customer Activation team, with whom you'll co-own activation milestones and time-to-value.
Strategic customers arrive with multi-entity structures, legacy ERPs, in-flight finance transformations, procurement and treasury requirements, and executive sponsors who expect a named technical leader in the room. Your team is the last line of technical escalation for these accounts — there is no tier above you.
This role suits an experienced leader who can hold two things at once: the operating rigor to run a delivery function at scale, and the technical credibility to sit across from a Controller or VP of Finance and design the solution live.
WHAT YOU'LL DO
- Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
- Own post-sales technical implementation for Ramp's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
- Co-own activation milestones with Customer Activation — build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
- Serve as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
- Define the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
- Run the function with operational rigor — forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning
- Partner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
- Turn field insight into product influence — synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the field
- Set precedent where none exists — make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the same
WHAT YOU NEED
- 8+ years in technical consulting, solutions architecture, implementation, or professional services — with substantial time on enterprise or strategic accounts
- 3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs strongly preferred
- Proven track record owning post-sales implementation for large, complex customers — multi-entity, multi-system, executive-sponsored engagements
- Deep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows (chart of accounts, subsidiaries, approval hierarchies, month-end close)
- Ability to assess and guide technical solution design at enterprise complexity — and to tell the difference between a configuration problem, a product gap, and a customer process problem
- Experience building the operating model between two functions — e.g. delivery and onboarding, or services and customer success — and making shared accountability actually work
- Executive-grade communication — able to hold the room with a CFO or Controller, advocate for your team internally, and translate technical trade-offs into business consequences
- Demonstrated judgment in ambiguity and a bias toward ownership in a fast-changing, high-growth environment
NICE TO HAVE
- Experience at an ERP or financial systems vendor (Workday, NetSuite/Oracle, Sage Intacct, Coupa) or in a Big 4 / systems integrator implementation practice
- Background in fintech, spend management, or AP automation
- Experience standing up or scaling a technical consulting / professional services function from an early stage
- Experience managing managers or team leads, or building the career ladder for a technical IC track
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice