高级合作伙伴顾问, 系统集成商
Senior Partner Consultant, Systems Integrators
关于Ramp
Ramp正在构建财务团队的智能基础设施，嵌入到企业每笔支出的交易流程中。我们自动化处理超过2000亿美元的年度支出在70,000多家公司中的流动：授权支付、标记风险、分类支出并完成账务结算。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重的是你所构建的东西，而不是你在哪里接受的训练。在Ramp，每个人都是从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超没有使用Ramp的企业。我们相信每家有抱负的公司都应享有同样的机会。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于职位
该职位位于Ramp的渠道团队，向合作伙伴咨询团队汇报。在此职位上，你将建立并扩展Ramp长期系统集成商（SI）主导的实施计划。你将使广泛的实施合作伙伴生态系统能够支持大量由Ramp推荐的客户，提供高质量的实施服务，并扩展Ramp客户成功团队的能力。
Ramp当前的SI试点项目是起点，而非最终状态。你将把试点的经验转化为运营模式、技术准备度、商业基础和质量控制措施，以负责任的方式从初始小组扩展到跨产品、ERP生态系统和地理区域的广泛合作伙伴网络。
你将成为SI交付的的技术和项目负责人：使合作伙伴能够成功实施Ramp，定义明确的范围和认证标准，衡量实施质量和客户成果，并将现场经验转化为产品、赋能和合作伙伴策略方面的改进。
这是一个高级专家角色，不是人员管理角色。你需要在技术实施讨论和商业合作伙伴计划设计方面具备同等的可信度，与渠道合作伙伴经理、解决方案、客户成功、产品、产品运营、会计集成、法律、安全和财务紧密合作。
你将负责：
- 建立并扩展SI运营模式，包括合作伙伴细分、认证等级、服务套餐、实施流程、定价模型、SLA和绩效指标
- 设计并维护SI认证体系，确保合作伙伴具备实施Ramp的必要技能和资源
- 与合作伙伴协作，制定实施计划并跟踪执行进度
- 定义和优化实施质量评估标准，确保客户获得最佳体验
- 收集和分析实施过程中的反馈，推动产品、工具和流程的持续改进
- 与内部团队协作，确保SI计划与公司整体战略保持一致
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
This position sits within Ramp’s Channel team and reports to Partner Consulting. In this role, you’ll build and scale Ramp’s long-term System Integrator (SI)-led implementation program. You’ll enable a broad ecosystem of implementation partners to support a meaningful volume of Ramp-referred customers, deliver high-quality implementations, and extend the capacity of Ramp’s Customer Success organization.
Ramp’s current SI pilot is the starting point - not the end state. You’ll translate the pilot’s learnings into the operating model, technical readiness, commercial foundations, and quality controls required to scale responsibly from an initial cohort to a broad network of partners across products, ERP ecosystems, and geographies.
You’ll be Ramp’s technical and programmatic owner for SI delivery: enabling partners to implement Ramp successfully, defining clear scope and certification standards, measuring implementation quality and customer outcomes, and turning field learnings into improvements across product, enablement, and partner strategy.
This is a senior IC role, not a people-management role. You’ll need equal credibility in technical implementation conversations and commercial partner-program design, working closely with Channel Partner Managers, Solutions, Customer Success, Product, Product Operations, Accounting Integrations, Legal, Security, and Finance.
WHAT YOU'LL DO
- Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
- Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and customer change management - defining what partners can deliver independently, when Ramp co-delivery is required, and what remains out of scope.
- Serve as the first-line technical strategist for SI partners: resolve standard implementation and integration questions, orchestrate specialist support for true exceptions, and convert recurring issues into scalable playbooks, training, or product feedback.
- Establish the delivery-quality and performance system for the program, including implementation reviews, certification gates, QBRs, customer feedback loops, remediation plans, and reporting on time-to-live, activation, CSAT, rework, capacity, cost-to-serve, and partner-sourced or partner-influenced pipeline.
- Design the commercial and capacity model in partnership with Channel and Finance, including fixed fees, milestone-based payouts, accelerators, partner capacity commitments, joint business planning, and the program economics required to scale sustainably.
- Lead responsible program expansion across new products, ERP ecosystems, and geographies; set readiness gates for complex offerings such as Procurement, and influence Product, Product Operations, Product Marketing, and Accounting Integrations using structured field feedback.
WHAT YOU NEED
- Significant senior-level experience scaling an implementation, services, or partner-delivery motion from pilot through repeatable multi-partner execution.
- Experience in a partner-ecosystem-dependent technology business, such as ERP, accounting, finance operations, procurement, or enterprise SaaS or at a systems integrator/consulting firm that implements those platforms.
- Demonstrated ownership of implementation quality and customer outcomes, including scope control, partner certification, delivery QA, and escalation governance.
- Technical fluency to lead credible conversations about integrations, configuration, data migration, ERP workflows, and implementation design; engineering depth is not required, but sound judgment on when to engage specialists is.
- Commercial judgment to design partner packages, incentives, capacity commitments, payout structures, and guardrails that protect customer outcomes and program economics.
- Ability to build 0-to-1 operating mechanisms and trusted senior relationships across a diverse partner ecosystem - from specialized regional SIs to global strategic consultancies - including the confidence to challenge partners and internal stakeholders when delivery readiness is insufficient.
NICE TO HAVE
- Experience building or scaling a white-label, staff-augmentation, or outcome-based services model.
- Experience with Card, Bill Pay, Procurement, AP automation, ERP integrations, multi-entity environments, or global finance operations.
- Experience expanding an SI/channel program across North America and international markets.
- Prior 0-to-1 partner-program or services-program experience.
WHAT SUCCESS LOOKS LIKE
- Establish the SI operating model, including partner readiness, certification, service packages, quality standards, escalation paths, and reporting.
- Enable existing partners to deliver the supported scope with greater independence, predictable quality, and a commercial model tied to verified milestones and customer outcomes.
- Publish a data-backed expansion plan across products, ERP ecosystems, and regions, with clear readiness gates for complex offerings such as Procurement.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice