自由职业支持代理（意大利语）（男/女/其他）
Freelance Support Agent (Italian) (m/f/d)
加入Sandbox Interactive，作为自由支持专员，为活跃的Albion Online玩家社区提供支持。我们正在寻找积极主动、富有同理心且技术娴熟的人员，要求能流利使用意大利语（或其他语言），帮助玩家在所有平台上体验这款获奖的MMO游戏。在一个充满热情的国际团队中工作，致力于高质量的服务和玩家满意度。
关于Sandbox Interactive和Albion Online
Sandbox Interactive是Albion Online的独立工作室，这是首款真正跨平台的MMO游戏，适用于Windows、Mac、Linux、iOS和Android。拥有超过35万日活跃玩家，我们打造了一个繁荣的全球游戏环境。你将加入一个位于柏林的国际团队，致力于让Albion Online成为全球玩家难忘的体验。
主要职责
- 通过我们的工单平台，以及可能通过聊天和邮件，为玩家提供快速、友好且有效的支持
- 以同理心和专业精神解决技术、账户和游戏相关的问题
- 将复杂问题升级并与其他内部团队协作，确保彻底解决
- 识别并报告重复出现的玩家问题，提出改进建议以提升玩家体验
- 保持对Albion Online及其系统的最新了解，及时掌握游戏更新和社区趋势
- 以清晰、简洁和尊重的方式提供支持，确保玩家的隐私和满意度
关键要求
- 意大利语书面和口语流利
- 良好的英语口头和书面沟通能力，以实现有效的内部协作和外部沟通
- 灵活的可用性，能够覆盖班次，包括晚上和周末（远程/自由职业）
- 展现出同理心、耐心和出色的解决问题的能力
- 熟悉使用数字工具（工单平台、电子表格、基本故障排除）
- 对在线游戏有浓厚兴趣，并有真诚帮助玩家社区的愿望
附加信息
- 这是一个自由职业、远程、兼职职位
- 所有申请者必须年满18岁，并能够接收国际付款
- 申请必须用英文提交
- 如果你精通其他语言，我们很乐意听取你的申请。
准备好支持Albion Online的社区了吗？
如果你热爱游戏，能流利使用意大利语或其他语言，并有动力提供出色的玩家体验，我们很期待收到你的申请。
查看英文原文
Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Italian (or any other languages) to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
- Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
- Resolve technical, account, and gameplay queries with empathy and professionalism
- Escalate complex issues and collaborate with internal teams to ensure thorough resolution
- Identify and report recurring player issues, suggesting improvements to enhance the player experience
- Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
- Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
- Fluency in written and spoken Italian
- Solid verbal and written English communication skills for effective internal collaboration and external communication
- Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
- Demonstrated empathy, patience, and excellent problem-solving skills
- Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
- Deep interest in online games and a genuine desire to help the player community
Additional Information
- This is a freelance, remote, part-time position
- All applicants must be 18+ and able to receive international payments
- Applications must be submitted in English
- If you’re fluent in any additional languages, we’d be happy to hear from you.
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Italian or another language, and motivated to provide a great player experience, we’d be happy to hear from you.
Originally posted on Himalayas