自由职业支持代理（简体中文和繁体中文）（男/女/其他）
Freelance Support Agent (Chinese Simplified & Traditional) (m/f/d)
加入Sandbox Interactive，作为自由支持专员支持充满活力的Albion Online玩家社区。我们正在寻找积极主动、富有同理心且技术娴熟的人员，能够流利使用简体和繁体中文，帮助玩家在所有平台上体验这款获奖MMO的最佳内容。在一个充满热情的国际团队中工作，致力于高质量服务和玩家满意度。
关于Sandbox Interactive和Albion Online
Sandbox Interactive是Albion Online的独立工作室，这是首款真正跨平台的MMO，适用于Windows、Mac、Linux、iOS和Android。拥有超过35万活跃玩家，我们打造了一个繁荣的全球游戏环境。你将加入一个位于柏林的国际团队，致力于为全球玩家带来难忘的游戏体验。
主要职责
- 通过我们的工单平台，以及可能通过聊天和邮件，为玩家提供快速、友好且有效的支持
- 以同理心和专业精神解决技术、账户和游戏相关问题
- 将复杂问题升级并与其他内部团队协作，确保彻底解决
- 识别并报告重复出现的玩家问题，提出改进建议以提升玩家体验
- 保持对Albion Online及其系统的最新了解，及时掌握游戏更新和社区趋势
- 以清晰、简洁和尊重的方式提供支持，确保玩家隐私和满意度
关键要求
- 精通简体和繁体中文的书面和口语表达
- 具备扎实的英语口头和书面沟通能力，以实现有效的内部协作和外部沟通
- 灵活的时间安排，能够覆盖班次，包括晚上和周末（远程/自由职业）
- 展现出同理心、耐心和出色的解决问题能力
- 能够熟练使用数字工具（工单平台、电子表格、基本故障排除）
- 对在线游戏有浓厚兴趣，并真诚希望帮助玩家社区
附加信息
- 这是一个自由职业、远程、兼职职位
- 所有申请者必须年满18岁且能够接收国际付款
- 申请必须用英文提交
准备好支持Albion Online的社区了吗？
如果你热爱游戏，精通简体和繁体中文，并且有动力提供优秀的玩家体验，我们很乐意收到你的申请。
最初发布于Himalayas
查看英文原文
Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
- Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
- Resolve technical, account, and gameplay queries with empathy and professionalism
- Escalate complex issues and collaborate with internal teams to ensure thorough resolution
- Identify and report recurring player issues, suggesting improvements to enhance the player experience
- Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
- Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
- Fluency in written and spoken Chinese Simplified & Traditional
- Solid verbal and written English communication skills for effective internal collaboration and external communication
- Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
- Demonstrated empathy, patience, and excellent problem-solving skills
- Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
- Deep interest in online games and a genuine desire to help the player community
Additional Information
- This is a freelance, remote, part-time position
- All applicants must be 18+ and able to receive international payments
- Applications must be submitted in English
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.
Originally posted on Himalayas