产品工程师 – 网络服务
Product Engineer – Web Services
**概述**
在Esri，我们构建了全球最强大的地理信息系统，使客户能够通过位置科学做出更好的决策。我们的技术支撑着社区参与、公共卫生、可持续性和韧性等领域的关键工作流程。
ArcGIS Hub正在扩展人们发现、分享和围绕权威空间数据协作的方式。作为高级产品工程师 – 网络服务，您将负责并指导推动ArcGIS平台中应用内和程序化客户工作流程的后端服务的演进。
这是一个高级的、以产品为导向的角色，结合了深厚的技术能力与强大的产品判断力。您将成为服务负责人和值得信赖的决策者，塑造优先级，平衡权衡，并确保我们的网络服务在长期内保持可靠、可扩展且对客户有价值。
**职责**
- 负责一个或多个ArcGIS网络服务的全流程演进、质量和客户影响，包括增强功能、缺陷修复、可靠性改进和技术投资
- 作为指定服务的主要产品决策者，平衡客户需求、平台健康状况和长期可持续性
- 定义并执行服务目标、成功指标和质量标准，利用遥测数据和客户反馈来指导优先级和投资
- 维护并优先处理全面的产品待办事项，根据功能、缺陷、技术债务和运营工作做出明智的权衡
- 负责服务合同、API行为、版本控制和向后兼容性，评估对ArcGIS生态系统下游的影响
- 推动运营卓越，倡导可靠性、性能、可扩展性和可观测性最佳实践
- 通过跨团队协作、指导和共享标准来影响产品方向并扩大影响力
- 与Esri支持服务合作，验证和分类增强请求和缺陷报告
**要求**
- 5年以上产品导向角色的经验，如产品工程师、技术产品负责人、产品经理或类似职位
- 在敏捷软件开发环境中有丰富经验
- 对网络服务和API有深入了解，包括RESTful服务、服务合同、版本控制和向后兼容性
- 有使用ArcGIS应用程序和相关技术的经验（如ArcGIS Hub、ArcGIS地图查看器、ArcGIS REST API、ArcGIS API for Python）
查看英文原文
**Overview**
At Esri, we build the world’s most powerful geographic information system, enabling customers to make better decisions through the science of location. Our technology supports critical workflows in areas such as community engagement, public health, sustainability, and resilience.
ArcGIS Hub is expanding how people discover, share, and collaborate around authoritative geospatial data. As a Senior Product Engineer – Web Services, you will own and guide the evolution of backend services that power in‑app and programmatic customer workflows across the ArcGIS platform.
This is a senior, product‑focused role that combines deep technical fluency with strong product judgment. You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.
**Responsibilities**
- Own the end‑to‑end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
- Serve as the primary product decision‑maker for assigned services, balancing customer needs, platform health, and long‑term sustainability
- Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
- Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
- Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
- Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
- Influence product direction and multiply impact through cross‑team collaboration, mentorship, and shared standards
- Validate and triage enhancement and defect requests in collaboration with Esri Support Services
**Requirements**
- 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
- Strong experience working in Agile software development environments
- Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
- Experience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs)
- Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
- Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non‑technical audiences
- Proven ability to operate with high autonomy while collaborating effectively across teams
- Bachelor’s degree in Computer Science, GIS, Information Science, or another related field
**Recommended Qualifications**
- Experience supporting enterprise-scale or other developer-focused products
- Comfortable reading and reasoning about code in languages such as Python, JavaScript, TypeScript, and SQL (hands-on implementation is not required)
- Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective
#LI-DV2
#LI-Remote
**Total Rewards**
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$93,600—$159,328 USD
**The Company**
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website [here](https://www.esri.com/en-us/racial-equity/overview#engage-communities).
**If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!**
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [askcareers@esri.com](mailto:askcareers@esri.com) and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
[Esri Privacy](https://www.esri.com/en-us/privacy/overview) Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.