VIP关系经理，东北亚
VIP Relationship Manager, Northeast Asia
我们是谁
在OKX，我们认为加密货币将重塑未来，并最终为每个人带来自由。
OKX是一家领先的加密货币交易所，也是OKX Wallet的开发者，为数百万用户提供加密货币交易和去中心化加密应用（dApps）的访问权限。OKX也是数百家大型机构信赖的品牌，它们寻求进入加密货币市场。我们安全可靠，有我们的储备证明作为支撑。
在全球多个办公室中，我们因核心原则而团结：我们先于自己，做正确的事，把事情完成。这些共同的价值观推动着我们的文化，塑造了我们的流程，并为每位OKX员工营造了一个友好、有回报且多元化的环境。
职位简介
您将负责OKX在东北亚的VIP客户增长——与高价值客户建立信任关系，提供高端服务，并将客户洞察转化为行动。这是一个适合拥有自己客户群并希望加深对加密货币市场和VIP客户管理专业知识的人士的职位。
您将负责的工作
- 负责东北亚市场的VIP客户组合，作为客户在产品咨询、服务升级和账户需求方面的主要联系人。
- 通过主动接触、定期沟通和定制化支持，与新老客户建立良好关系。
- 监测关键客户行为和交易模式；向团队及时报告风险和机会。
- 与内部团队（产品、运营、合规）协调，快速解决客户问题，提供无缝体验。
- 通过线下活动、推广计划和推荐项目支持客户获取。
- 维护干净、更新的客户记录，并参与每周的组合健康状况报告。
- 执行团队定义的VIP服务标准和升级协议。
我们寻找的您
- 至少4年客户服务中心、私人银行、财富管理或金融销售经验——最好是在国际金融机构工作过。
- 有管理高净值或机构客户关系的完整经验。
- 熟悉交易平台或加密货币交易所是加分项。
- 有条理，注重细节，能够在不遗漏任何细节的情况下同时处理多个客户的需求。
查看英文原文
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
You'll be on the front line of OKX's VIP growth in Northeast Asia — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and VIP client management.
What You’ll Be Doing
- Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
- Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
- Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
- Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
- Support client acquisition through offline events, campaigns, and referral programmes.
- Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
- Execute on team-defined VIP service standards and escalation protocols.
What We Look For In You
- 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
- Track record of managing HNW or institutional client relationships end-to-end.
- Familiarity with trading platforms or crypto exchanges is a strong plus.
- Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.