销售与客户服务代表 | 全程远程 - 英国时间
Sales & Customer Service Agent | Fully Remote - UK hours
我们的英国客户正在寻找一名销售与客户服务专员，以支持其业务增长，同时为新老客户提供卓越的服务。该职位结合了来电客户服务与外呼销售及业务拓展，确保客户在整个与公司互动过程中获得快速、准确和专业的帮助。
您将是客户咨询的第一联系人，负责管理客户关系、筛选潜在客户，并支持销售流程。理想的候选人应了解如何与建筑、房地产和测绘行业的客户沟通，并在服务和销售互动中都表现出自信。
主要职责
客户服务与客户支持
- 及时回应来自房产所有者、开发商、承包商和房主的咨询。
- 帮助客户了解哪种服务最符合他们的需求。
- 保持高水平的专业性和客户满意度。
销售与业务拓展
- 筛选来电客户并将其转化为已预订的勘测或咨询。
- 主动通过电话、邮件和WhatsApp跟进潜在客户。
- 根据需要支持外呼推广活动（针对开发商、承包商、建筑师、房产中介等）。
- 建立并维护与客户的良好长期关系，以促进重复业务和推荐。
运营支持
- 更新和管理CRM条目、潜在客户和销售流程阶段。
- 与勘测员和运营团队协调安排预约。
- 跟踪销售数据、转化率和客户参与度。
要求
- 在销售、客户服务或面向客户的岗位上有实际经验，最好在房地产、建筑、测绘、房地产或相关行业。
- 具备出色的沟通和人际交往能力，电话交流专业且自信。
- 能够快速理解客户需求并推荐合适的服务。
- 自我驱动，目标导向，能够独立工作。
- 具备良好的组织能力，能同时处理多个咨询。
- 熟悉技术，能够使用CRM工具。
- 必须能够按照英国时间工作。
最初发布于Himalayas
查看英文原文
Our client in the UK is looking for a Sales & Customer Service Agent to support their business growth while delivering exceptional service to new and existing clients. This role blends inbound customer support with outbound sales and business development, ensuring clients receive fast, accurate, and professional assistance throughout their engagement with the company.
You will be the first point of contact for enquiries, manage client relationships, qualify leads, and support the sales pipeline. The ideal candidate understands how to speak to customers in the construction, property, and surveying sectors and is confident in both service and sales interactions.
Key Responsibilities
Customer Service & Client Support
- Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
- Assist clients in understanding which service best fits their needs.
- Maintain a high level of professionalism and client satisfaction at all times.
Sales & Business Development
- Qualify inbound leads and convert them into booked surveys or consultations.
- Proactively follow up with prospects via phone, email, and WhatsApp.
- Support outbound outreach campaigns as needed (targeting developers, contractors, architects, estate agents, etc.).
- Build and maintain strong long-term client relationships to drive repeat business and referrals.
Operational Support
- Update and manage CRM entries, leads, and pipeline stages.
- Coordinate with surveyors and the operations team to schedule appointments.
- Track sales metrics, conversion rates, and client engagement.
Requirements
- Proven experience in sales, customer service, or client-facing roles, ideally in property, construction, surveying, real estate, or related sectors.
- Strong communication and interpersonal skills with a professional, confident phone manner.
- Ability to quickly understand client needs and recommend the right service.
- Self-motivated, target-driven, and comfortable working independently.
- Strong organizational skills and the ability to manage multiple enquiries at once.
- Tech-savvy and comfortable using CRM tools.
- Must be available to work UK hours.
Originally posted on Himalayas