供应链与运营主管
Head of Supply Chain and Operations
我们客户是一家在美国有强大影响力的国际电子商务公司，现正在寻找一位经验丰富的供应链与运营负责人，职位为全职远程工作。在此职位上，您将负责管理并优化整个供应链、物流、采购和客户服务功能的运营流程，以确保公司亚马逊FBA业务的成功和可扩展性。您的专业知识和领导力将有助于其增长并实现业务目标。
关于公司：
该公司是一个围绕运动、活力和家庭乐趣建立的电子商务品牌。以其高质量的户外和健身产品而闻名，特别是专为安全、耐用和乐趣设计的高端蹦床，该品牌正在全球市场迅速扩展。公司重视主动性、分析思维以及对工作有责任感的人才。如果您热爱电子商务、创新和高质量的产品，这是您实现可衡量影响的机会。
我们正在寻找一位充满活力且具有战略眼光的供应链与运营负责人，带领我们从供应计划和采购到物流、履行和客户体验的端到端运营生态系统。这位领导者将推动运营卓越，建立可扩展的流程，并加强与全球供应商和物流网络的关系。理想的候选人既具备分析能力又注重执行，在快节奏环境中表现出色，并热衷于打造支持可持续、数据驱动增长的高绩效团队。
主要职责：
供应计划
- 与跨职能团队合作，制定准确的补货预测，以保持最佳库存水平和准时交付。
- 领导战略性库存计划和预测，以支持所有市场的增长。
- 建立并监控关键供应链KPI，推动持续改进计划。
运输与物流管理
- 协调与供应商、承运商和仓库的全程运输。
- 监控运输周期，确保从提货到交付的时间线得到满足。
- 与第三方物流合作伙伴和亚马逊核对入库库存。
- 优化所有分销渠道的仓储和物流成本。
- 管理并加强与货运代理、承运商和第三方物流的合作关系，以确保成本有效且及时的配送。
采购与供应商管理
- 在内部系统中设置新产品和供应商
查看英文原文
Our client, an international e-commerce company with a strong presence in the USA, is searching for an experienced Head of Supply Chain and Operations for a full-time remote role. In this role, you will be responsible for managing and optimizing all operational processes across the supply chain, logistics, procurement, and customer service functions to ensure the success and scalability of the company's Amazon FBA business. Your expertise and leadership will contribute to its growth and help achieve its business goals.
About the company:
The company is an e-commerce brand built around movement, energy, and family fun. Best known for its high-quality outdoor and fitness products especially premium trampolines designed for safety, durability, and joy the brand is expanding rapidly across global marketplaces. It values initiative, analytical thinking, and people who take ownership of their work. If you're passionate about e-commerce, innovation, and high-quality products, this is your opportunity to make a measurable impact.
We are seeking a dynamic and strategic Head of Supply Chain & Operations to lead our end-to-end operational ecosystem from supply planning and procurement to logistics, fulfillment, and customer experience. This leader will drive operational excellence, build scalable processes, and strengthen relationships across our global vendor and logistics network. The ideal candidate is both analytical and execution-focused, thrives in a fast-paced environment, and is passionate about building high-performing teams that support sustainable, data-driven growth.
Key Responsibilities:
Supply Planning
- Develop accurate reordering forecasts in collaboration with cross-functional teams to maintain optimal inventory levels and on-time deliveries.
- Lead strategic inventory planning and forecasting to support growth across all marketplaces.
- Establish and monitor key supply chain KPIs, driving continuous improvement initiatives.
Shipping & Logistics Management
- Coordinate end-to-end shipments with suppliers, carriers, and warehouses.
- Monitor shipment cycles to ensure pickup-to-delivery timelines are met.
- Reconcile inbound inventory with 3PL partners and Amazon.
- Optimize storage and logistics costs across all distribution channels.
- Manage and strengthen relationships with freight forwarders, carriers, and 3PLs to ensure cost-effective and timely distribution.
Procurement & Vendor Management
- Set up new products and vendors within internal systems.
- Oversee purchase order management, ensuring full lifecycle accuracy and timely delivery.
- Negotiate quotations for freight, logistics, 3PLs, and shipments through a competitive bidding process.
- Identify overstock, over fees, and cost-saving opportunities.
- Build long-term, high-trust relationships with suppliers and logistics partners.
Operations Management
- Oversee daily operations across supply chain, logistics, and fulfillment functions.
- Design and implement SOPs to improve efficiency, accuracy, and scalability.
- Partner with finance, marketing, and product teams to align operations with company goals.
- Leverage data analytics to identify bottlenecks and deploy actionable solutions.
Customer Service Leadership
- Lead and oversee Customer Service to ensure timely, empathetic, and effective communication.
- Develop and track CS KPIs including response times, resolution rates, and satisfaction metrics.
- Collaborate with operations and logistics teams to resolve fulfillment and delivery issues
- Implement workflows and systems to elevate customer experience and post-purchase support.
- Analyze customer feedback to drive operational and product improvements.
- Gather and analyze customer feedback to drive process and product improvements.
Qualifications:
- 5 years combined experience in supply chain operations management, logistics in an ecommerce company
- Experience in a similar position in an e-commerce/Amazon FBA and FBM environment.
- Proven ability to lead and develop cross-functional teams across supply chain and customer service.
- Experience working with a start-up company/culture.
- Exceptional organisational skills and the ability to multitask, prioritize, and manage time effectively are essential.
- Able to communicate thoughts clearly in English, both written and spoken.
- The ability to work independently, make decisions with minimal supervision, and a strong sense of initiative are key attributes for this role.
- Proficient in data analysis and reporting.
- Advanced level of Excel/Google sheets.
- Organized, sociable, and goal-oriented.
What We Offer:
- 100% remote work with flexible hours.
- Competitive and timely compensation.
- Yearly bonuses
- Opportunity to lead the early-stage development of new Amazon products.
- Creative freedom and ownership over product concept development.
- Make a visible impact - your ideas directly influence what we launch.
- Collaborative and growth-oriented work culture.
Originally posted on Himalayas