前向部署工程师
Forward Deployment Engineer
职位描述
这个职位位于一家快速发展的AI电话自动化平台的技术交汇点，为中小型企业提供服务。你将负责从需求收集到集成、胶水代码和监控的端到端部署，并将学习成果直接反馈到产品中。这是一个在小型、高敏捷团队中的高影响力职位，你的工作将直接交付给实际客户。
你将负责的工作
- 在产品和客户设置之间担任技术桥梁，将需求转化为稳健的实现。
- 领导AI助手配置的生产发布，包括工作流程、逻辑、数据流、提示和防护机制。
- 通过API、webhook和常见服务（如CRM、日历、工单系统和支付系统）实现与第三方系统的集成。
- 开发小到中型功能和胶水代码，将客户使用场景映射到生产系统，包括测试、监控和日志记录。
- 调试跨调用、流程和数据的实时问题，并在生产环境下部署快速修复。
- 构建可重用模板、部署手册和最佳实践，使设置可扩展且可重复。
- 通过提出痛点、功能缺口和重复模式并给出具体建议，保持与产品的快速反馈循环。
我们寻找的人选
- 几年的实践经验，能够捕捉客户需求并将其转化为生产实施计划。
- 具有基于LLM的应用程序的生产经验，包括提示、工具使用、RAG、评估和故障模式。
- 具有API、webhook和第三方集成的实际经验，包括常见的认证模式如OAuth和API密钥。
- 强大的编码能力，能够实现胶水代码和功能，同时具备测试、监控和日志经验。
- 云基础技能，涵盖部署、可观测性和生产调试。
- 德语水平达到B2级或以上（特殊情况下的优秀候选人可能个别考虑）。
- 实用主义、以交付为导向的思维方式，强调快速交付和迭代。
- 附加优势：语音或电话集成经验、工作流自动化工具、TypeScript或Python、SQL，或GDPR/隐私相关考虑。
薪酬与福利
薪资范围：每年60,000至90,000欧元。不提供签证担保。
地点
全职远程办公，位于德国或奥地利。
查看英文原文
ABOUT THE ROLE
This role sits at the technical intersection of product and customer deployments for a fast-growing AI phone automation platform serving small and medium-sized businesses. You will own end-to-end deployments, from requirements capture through integrations, glue code, and monitoring, and feed learnings directly back into the product. It is a high-impact position on a small, high-velocity team where your work ships to real customers in production.
WHAT YOU'LL DO
- Act as the technical bridge between product and customer setups, translating requirements into robust implementations.
- Lead production rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails.
- Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments.
- Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging.
- Debug live issues across calls, flows, and data, and deploy rapid fixes under production conditions.
- Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.
- Maintain a fast feedback loop into product by surfacing pain points, feature gaps, and recurring patterns with concrete recommendations.
WHAT WE'RE LOOKING FOR
- Several years of practical experience capturing customer requirements and translating them into production implementation plans.
- Production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes.
- Hands-on API, webhook, and third-party integration experience, including common auth patterns such as OAuth and API keys.
- Strong coding ability to implement glue code and features, plus testing, monitoring, and logging experience.
- Cloud fundamentals covering deployments, observability, and production debugging.
- German proficiency at B2 level or above (exceptional candidates without German may be considered on a case-by-case basis).
- Pragmatic, delivery-focused mindset that emphasizes shipping fast and iterating.
- Bonus: voice or telephony integration experience, workflow automation tools, TypeScript or Python, SQL, or GDPR/privacy considerations.
COMPENSATION & BENEFITS
Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available.
LOCATION
Fully remote, based in Germany or Austria.