商业客户成功经理（东区）
Sr. Manager, Commercial Customer Success (East Region)
在 Vanta，我们的使命是帮助企业在赢得和证明信任方面取得成功。我们认为安全应该持续监控和验证，我们赋能企业更好地实践安全，并轻松地证明其安全性。Vanta 有一支善良且才华横溢的团队，虽然一些成员有之前的安全经验，但许多人在没有相关经验的情况下也在 Vanta 取得了成功。
在 Vanta，我们的使命是帮助企业在赢得和证明信任方面取得成功。我们认为安全应该持续监控和验证，我们赋能企业更好地实践安全，并轻松地证明其安全性。Vanta 有一支善良且才华横溢的团队，虽然一些成员有之前的安全经验，但许多人在没有相关经验的情况下也在 Vanta 取得了成功。
作为高级经理，商业客户成功部，东区，您将领导一支商业客户成功经理团队，为 Vanta 快速扩展的客户群中的商业客户提供成功的上架、健康的使用、推荐和留存。您将打造一支高绩效的 CSM 团队，他们以客户价值为中心并注重成果。
您将负责影响我们面向高端市场的客户成功策略设计，制定可重复的方法论，指导我们的客户将 Vanta 作为现代 GRC 计划的基础。与销售、产品和客户管理负责人紧密合作，代表您的团队和客户将是此职位成功的关键。您将处于交付 Vanta GRC 价值的最前沿，并是执行我们高端市场战略的关键领导者。
在 Vanta 担任高级经理，商业客户成功部的工作内容包括：
- 招聘、指导和发展一支专业的 CSM 团队，建立以客户为中心、高绩效和责任感的文化
- 影响客户成功方法论的战略和设计，包括实施、采用、客户价值和风险管理
- 制定策略并指导您的团队达成 KPI，包括收入留存和客户健康度
- 通过指导您的团队，推动有效的产品组合优先级、成功计划、风险管理及扩展机会的识别
- 开发赋能项目，确保您的团队成员精通 Vanta 的产品、我们的领域和 CSM 技能
- 与跨职能团队紧密合作，包括营收运营、产品、营销、销售、招聘等
- 领导一支客户数量大约在 40-55 个账户的团队
- 在快节奏的初创环境中茁壮成长
查看英文原文
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven.
You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.
What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta:
- Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
- Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management
- Define strategies and coach your team to achieve KPIs including revenue retention and customer health
- Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.
- Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills
- Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
- Lead a team of individuals whose book sizes range from roughly 40-55 accounts
- Thrive in a fast paced startup environment and contribute to transformational change
How to be successful in this role:
- Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership.
- A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
- Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders
- A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
- Strong critical thinking and clear communication skills
- Demonstrate a history of making decisions using frameworks and backed by data
- Thrive in a fast paced environment and can effectively lead teams through change
- Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
- A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.