高级客户解决方案工程师（美国东海岸）
Senior Customer Solutions Engineer (US East Coast)
在Sysdig，我们相信云安全不是一种妥协，而是一种承诺。从一开始，我们的使命就非常明确：帮助组织以正确的方式保障云上的创新。
我们创建了Falco，这是云威胁检测的开源标准，并继续通过运行时洞察、开放创新和代理AI引领云安全市场。Sysdig的技术被超过60%的财富500强企业所信赖，为团队提供实时的清晰度，让他们快速行动并保护最重要的东西。
文化在这里至关重要。我们认为多样性能激发更强大的想法，开放的对话能推动更精准的决策。过去五年，我们被列为最佳工作场所之一，并成为德勤评选的最快成长公司之一。我们致力于提升云安全和职场文化的标杆。
如果你有深入挖掘的热情，有挑战传统愿望，以及有构建更好事物的好奇心，那么Sysdig就是适合你的地方。
你将负责
管理企业级客户和高价值客户的高层关系及战略合作——从工程师到高管建立信任
与客户团队协作进行Sysdig部署、架构和操作最佳实践
通过成功规划和成果映射，推动客户业务目标与Sysdig技术能力的对齐
主导客户业务评审（CBR）及与技术和非技术利益相关者的持续战略接触
深入了解客户环境，主动识别风险和优化、扩展及创新的机会
领导并参与动手研讨会，帮助客户释放Sysdig平台的全部价值
通过展示可衡量的价值实现和使用增长，支持销售团队在续约和扩展讨论中
通过健康监控、技术诊断和利益相关者对齐，尽早识别和缓解账户风险
作为客户需求的倡导者，与产品和工程团队合作，确保路线图计划的一致性
与支持和专业服务团队合作，确保高质量解决方案和高效的问题解决
指导初级客户成功经理/客户成功工程师，并贡献最佳实践、流程改进和内部赋能
你将带来的经验
在SaaS或网络安全公司担任客户成功、解决方案工程、技术客户经理或战略/技术咨询岗位，有5年以上经验
有实际经验
查看英文原文
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
What you will bring with you
5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus
What we look for
A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus
When you join Sysdig, you can expect:
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family
The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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