客户增长专员
Customer Growth Specialist
我们在Uscreen做的事情
Uscreen是为构建持续收入的视频内容企业提供的视频变现平台。我们的客户用一个品牌化的体验取代了分散的托管、社区、课程、邮件和应用供应商堆栈，覆盖网页、移动端和电视端。
平台只是其中的一半。我们认为增长需要行为，而不仅仅是软件。客户不会因为缺少某个功能而停滞。他们会因为定价错误、从未建立邮件列表或推出了没人想要的优惠而停滞。我们通过辅导来解决这个问题，而辅导是产品的一部分，而不是附加功能。
这个职位
你将负责一个细分市场。
我们有一群较小的视频企业，它们的留存率未达预期。目前没有人负责。你将负责这部分。这意味着该细分市场的留存收入以及内部增长的收入都由你负责。这是你的柠檬水摊，你的数据，你决定如何运营。
这是一个以美元衡量的辅导角色。你首先需要对所负责群体的毛收入留存负责，其次是扩展。不是成交的票数，不是预约的电话。
这也是一个一对多的工作。你的群体比一对一辅导更大，因此工作内容是设计可扩展的辅导：群体项目、小组会议、办公时间，当数据表明一家企业开始偏离时进行触发式联系。你将建立这种流程，而不是继承它。
你会做什么
负责所分配客户细分市场的毛收入留存和扩展
发现你所负责群体中企业停滞的原因模式，并建立可规模化解决这些问题的辅导，而不是一次一次地单独对话
运行小组辅导会议、群体项目以及Membership+内的异步辅导
辅导客户做出影响收入的决策：定价、包装、定位、优惠设计、邮件和漏斗策略、留存机制
分析自己的数据。在客户流失前发现那些正在偏离的账户，并知道哪些干预措施真正有效
建立可重复的指南和会议格式。你是第一位坐在这张椅子上的人，你所建立的内容将成为我们扩展的方式
将你学到的经验带回产品和成功团队。你将比公司内任何人都更接近这个细分市场。
我们寻找的人
一位曾经在线上成长过某样东西并能解释清楚的人。也许你曾为一家小企业做营销，辅导过创始人，建立过自己的受众，或曾在会员或订阅制企业工作过。重要的是你能与运营者坐在一起。
查看英文原文
What we're doing at Uscreen
Uscreen is the video monetization platform for businesses building recurring revenue from video content. Our customers replace a patchwork stack of separate hosting, community, courses, email, and app vendors with one branded experience across web, mobile, and TV.
The platform is only half of it. We believe growth requires behavior, not just software. Customers don't stall because a feature is missing. They stall because they priced wrong, never built an email list, or launched an offer nobody wanted. Coaching is how we fix that, and it's part of the product rather than an add-on.
The job
You own a segment.
We have a cohort of smaller video businesses where retention is not where it should be. Nobody owns it today. You will. That means the revenue that stays in that segment, and the revenue that grows inside it, is yours. Your lemonade stand, your numbers, your call on how to run it.
This is a coaching role measured in dollars. You'll be accountable for gross revenue retention in your cohort first, and expansion second. Not tickets closed, not calls booked.
It's also a one-to-many job. Your cohort is larger than a 1:1 book, so the work is designing coaching that scales: cohort programs, group sessions, office hours, triggered outreach when the data says a business is drifting. You'll build that motion rather than inherit it.
What you'll do
Own gross revenue retention and expansion for an assigned segment of customers
Find the pattern in why businesses in your cohort stall, and build coaching that addresses it at scale rather than one conversation at a time
Run group coaching sessions, cohort programs, and asynchronous coaching inside Membership+
Coach customers through the decisions that move revenue: pricing, packaging, positioning, offer design, email and funnel strategy, retention mechanics
Read your own data. Spot the accounts drifting before they churn, and know which interventions actually worked
Build the playbooks and session formats that make this repeatable. You're the first person in this seat, and what you build becomes how we scale it
Bring what you learn back to Product and Success. You'll be closer to this segment than anyone at the company.
Who we're looking for
Someone who has grown something online and can explain how. Maybe you ran marketing for a small business, coached founders, built your own audience, or worked inside a membership or subscription business. What matters is that you can sit with an operator, see the real constraint, and say the honest thing.
3 to 5 years in coaching, consulting, customer success, or digital marketing, with real ownership of an outcome
Comfortable advising solo operators and small teams on how to grow
Strong live facilitation: group sessions, workshops, webinars, 1:1 calls
Can read a dashboard and form a point of view on retention curves, cohort behavior, and funnel conversion
Working fluency with AI tools for research, prep, and synthesis. Our team uses Claude daily to prep sessions, analyze customer data, and build coaching assets. You don't need to be technical, but you should reach for these tools rather than around them.
Motivated by being paid on results. A third of this package is variable and there's no ceiling on it.
Clear, simple communication. Complex idea in, plain sentence out.
Bonus points if you:
Have been a creator, coach, or small business owner yourself
Have worked with video businesses, online educators, or subscription and membership businesses
Know the surrounding stack: Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta and IG
Have built a scaled or one-to-many customer program before
What's hard about this job
We'd rather you know now.
You'll own a number you can't fully control. Some customers won't take the advice and will churn anyway. You have to be able to own influence over an outcome rather than the outcome itself.
It's a lagging metric. Retention moves slowly. Your first two quarters are guaranteed at target because of this, but you'll be doing the work for months before the number reflects it.
The motion doesn't exist yet. Playbooks exist for our 1:1 coaching. The scaled version for this segment is an open question you'll help answer. If you need a finished playbook on day one, this will frustrate you.
You'll deliver honest assessments to people emotionally invested in what they've built. That takes a specific kind of nerve.
What we offer
Flexible PTO + 8 company holidays
Remote, global team
Paid parental leave
Medical, dental, and vision (US Based)
Technology and home office stipend
Coworking space stipend
Annual learning stipend
Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.