临床专员
Clinical Specialist
关于艾伯维
在艾尔建美学（Allergan Aesthetics），一家艾伯维（AbbVie）公司，我们开发、制造并推广一系列领先的美学品牌和产品。我们的美学产品组合包括面部注射剂、身体塑形、整形外科、护肤产品等。我们的目标是持续为客户提供创新、教育、优质服务以及对卓越的承诺，同时保持个性化的服务。如需更多信息，请访问 https://global.allerganaesthetics.com/。关注艾尔建美学的领英账号。
1. 提供诊所内服务 50%
识别教育需求并提出建议，通过为每个加入引导路径（Facilitation Pathway）的医疗保健专业人员（HCP）提供定制的教育旅程，提升美学实践中的临床水平，基于HCP对知识、技能和信心的自我评估。支持的诊所/HCP数量约为30个，但需与附属机构层面的战略需求一致；HCP将由国家销售经理和AMI负责人跨职能协作确定。与HCP建立符合AMI Infinity课程的定制引导路径，以支持改善患者治疗结果。引导过程为非干预式，HCP保留临床判断和患者治疗的责任。重点支持初级和中级HCP，但根据区域和附属机构AMI负责人的教育需求，其他群体也可能需要支持。通过可靠的及时跟进与HCP互动后，保持高水平的服务，并在VEEVA CRM中记录所有活动，以便进行KPI监控。
2. 通过AMI数字世界提供教育支持 10%
作为与客户代表（CS）的引导路径的重要组成部分，指导HCP利用AA AMI数字世界（AMIDW）来完善教育课程，帮助提高临床医生对AA产品的临床知识水平。该渠道是针对初级注射者的核心AMI产品，但对于CS在工作中接触的所有HCP也具有价值。
3. 支持AMI负责人进行AMI活动执行 20%
根据AMI负责人要求，协助执行关键的附属机构层面的AMI活动。这些包括但不限于参加行业会议、AMI会议/研讨会及MD Codes™ 学徒计划，以与客户互动。此活动也支持CS的自我发展和技能提升。如果CS具备适当的临床资格，还可能被要求在教学过程中担任“第一助手”。
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About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
1. Delivers In-Clinic Services 50%
Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence. Number of supported clinics/HCPs will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead. Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead. Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.
2. Supports Education via AMI Digital World 10%
As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilising AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CS interacts with as part of their role.
3. Supports AMI Lead in AMI Event Delivery 20%
Supports with the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Programm, to engage with customers. This activity also supports CS self-development and upskilling. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.
4. Supports training & development of more junior CS team members 20%
Supports AMI Lead and Country Training Manager in the delivery of training & workshops set within the International CS Learner Journeys – ALPHA, BETA, GAMMA & DELTA. This includes in-field coaching and mentoring, acting as a role model for best practice. Will also support the AMI Lead in skills development for the CS team and wider AMI team members as required. From time to time support the International AMI team with delivering sessions during onboarding consolidation workshops where Senior Clinical Specialist expertise is required.
University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy
Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions
Ability to drive a motor vehicle with a valid driver’s license.
And two or more of the following: Fluent business English ideal but not essential Metrics-driven mindset with experience of tracking activity in a CRM tool Intermediate skills in Microsoft Word, Excel, and Outlook Advanced skills in PowerPoint.
Other Requirements: Travel: 75% of the time, locally, nationally, and potentially internationally including overnight travel; some weekend work may be required periodically.
Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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