资深安全事件指挥官
Staff Security Incident Commander
#### 公司简介
一切始于工程师Fred Luddy为同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得热泪盈眶。这一时刻启发了Fred创建一家公司，让每个人都能享受到这种便利——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手不可阻挡地前进。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**ServiceNow安全组织（SSO）**
ServiceNow安全组织（SSO）提供世界级的创新安全解决方案，以降低风险并保护公司及客户。我们使客户能够将最敏感的数据和工作负载迁移到云端，加速我们的业务发展，成为最受信任的SaaS提供商。我们创造一个员工自豪工作的环境，并能产生积极影响。
**职位概览**
ServiceNow安全事件指挥（SIC）团队正在寻找一位经验丰富的高级安全事件指挥官加入我们快速发展的团队。该职位将在与信息安全相关的重大事件期间，支持事件响应策略和沟通的协调工作。
**关于SIC团队**
SIC团队负责ServiceNow内部重大安全事件（MSI）的生命周期管理，包括准备、响应和恢复。MSI是我们最具挑战性和影响力的安全部件，可能对公司和/或客户构成主动或加剧的风险。
关键价值领域包括通过桌面演练（TTX）为MSI做好准备，协调多个响应工作流合作伙伴之间的活动，维护和开发操作手册和流程，跟踪关键的MSI指标和事实以确保所有人保持方向一致，并向高级管理层和高管利益相关者（包括CISO）传达状态、里程碑、障碍以及所需的关键决策。
**你在这个职位中将要做的事情**
- 协调最高优先级安全事件的响应和修复。
- 承担并领导公司内关键事件的响应。
- 建立并完善涉及协议和流程的文档。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**The ServiceNow Security Organization (SSO)**
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
**Role Overview**
ServiceNow’s Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.
**About the SIC team**
The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers.
Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO.
**What you get to do in this role**
- Orchestration of response and remediation of incident response for highest criticality security events.
- Take ownership and lead response to critical incidents within the company.
- Establish and mature documentation surrounding protocols and procedures governing the security incident command team.
- Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response.
- Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data.
- Partner with the team members across multiple regions to drive response and investigations globally.
- Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies.
- Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs.
- Contribute to the organization and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents.
- Identify new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders.
#### Qualifications
**Qualifications**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years of total cybersecurity professional experience, or similar experience with education
- 4–6+ years of deep domain expertise in incident response and/or incident management
- Experience leading or supporting complex security incidents to resolution end-to-end.
- Excellent verbal and written communication skills (English)
- Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical, less technical, executives, practitioners)
- Problem-solving and decision-making skills
- Ability to quickly and accurately assess a situation, identify and prioritize risks, and make sound decision
- Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK).
- Knowledge across multiple security domains is a plus.
- Experience planning and/or orchestrating tabletop exercises is a plus.
**#SecurityJobs**
For positions in this location, we offer a base pay of **$146,200 - $255,900**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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