客户成功合作伙伴（招聘垂直领域）
Customer Success Partner (Staffing Vertical)
在First Advantage（纳斯达克：FA），人们是我们一切行动的核心。从我们的客户和合作伙伴到我们最大的优势——我们的团队成员。我们以同理心和同情心运营，First Advantage 培养一个全球包容的员工队伍，致力于多样化的声音，这些声音构成了我们的人才和产品。我们的团队成员互相赋能，做真实的自己，并以尊重、诚信和公平对待所有人。
欢迎开启一段有回报的职业生涯，加入一家为一些最知名的财富100强和全球500强品牌提供关键任务背景审查解决方案的领先企业。
你将负责：
我们的客户成功合作伙伴（招聘领域）是战略客户管理团队的一员。这是一个顾问式销售和企业级客户管理职位，通过在少数指定的招聘领域客户中销售First Advantage的产品和解决方案，来在最具战略意义的客户中增长收入。预计你将通过制定和持续维护战略客户计划，以及定义推动FA解决方案在企业内部渗透所需的资源战略部署，来确保并增长这一收入流，并维持这些客户中已有的基础收入。你将与客户、运营管理及技术部门协调，以确保服务水平得到保持。
此职位为美国境内的100%居家办公岗位。可能需要少量出差。
职责：
项目管理
- 制定清晰且详尽的销售客户计划，详细说明客户、其行业及其特定的风险历史。跟踪收入趋势和销售机会，并分析竞争威胁。在指定的客户名单内达成或超越月度和年度收入目标。
- 识别First Advantage可以提供的其他产品或解决方案。
- 识别所需跨职能资源，以最大化收入机会，并通过FA产品和解决方案渗透市场。
- 清晰展示你对First Advantage定价、行政流程和组织结构的理解，能够有效地以对客户有意义的方式阐述First Advantage的优势，同时及时回答客户的问题或实施解决方案。保持对First Advantage竞争对手的最新了解。
查看英文原文
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
Our Customer Success Partner (Staffing Vertical) is a member of the Strategic Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under our staffing vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. You will coordinate with the client, operations management, and technology to ensure service levels are being maintained.
This role is 100% work from home role within the United States. Light travel may be required.
Responsibilities:
Program Management
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
- Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
- Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
- Constantly seek, share, and implement best practices.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
- Partner with internal account team to review program performance.
Administrative
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
- Manage monitoring and reporting programs for customers.
- Perform other duties as assigned
What You May Need to be Successful:
- Bachelor's Degree, or equivalent work experience.
- 3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Proficiency with MS Office applications including Word, PowerPoint, and Excel.
- Strong oral and written communication, and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $75,000-90,000 annual base before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
- X
- YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Originally posted on Himalayas