信任与安全专员
Trust & Safety Specialist
Roadie，UPS旗下公司，是一个领先的物流和配送平台，帮助企业在现代零售的复杂环境中实现无与伦比的配送覆盖范围、灵活性和可见性。Roadie覆盖美国97%的家庭，遍及30000多个邮编地区——从城市中心到乡村社区——提供无缝且可扩展的解决方案，满足各种配送需求。
全国拥有超过310,000名独立司机的网络，Roadie提供灵活的配送解决方案，使复杂的物流挑战变得简单，包括本地当日配送、大件物品配送、门店发货和仓库到门口配送。更多信息，请访问[www.roadie.com](http://www.roadie.com)。
我们的信任与安全团队成员共同努力，提供战术运营以解决引入风险并危及平台安全的问题。在此职位中，您将运用敏锐的细节洞察力和出色的问题解决能力来识别和防止平台被滥用，并以确保用户信任和安全而感到自豪。
##### **你将负责**
- 识别、彻底调查并解决Roadie平台上与风险相关的问题
- 利用数据识别升级事件中的模式和趋势
- 识别流程缺口，以提高团队的效率和效果
- 适当且迅速地处理关键和高风险情况
- 在遵守地理合规性和法规的前提下，裁定用户背景审查
- 遵守法律和风险相关的政策和程序
- 在管理持续调查时，必要时与执法部门合作
- 调查、审计并决定发件人Gig相关的索赔
- 研究行业标准和最佳实践，以改进内部流程
- 通过评估内部和外部责任来减少公司损失
- 与法务团队合作进行调查研究并支持外部用户沟通
##### **你具备**
- 至少2年在信任与安全或风险相关岗位的工作经验
- 出色的口头和书面沟通能力，能够共情并建立信任
- 运用调查和分析技能解决问题的天赋
- 熟练使用Salesforce或其他CRM系统
- 有 consistently 以高度关注细节、准确性和遵循详细且复杂的程序要求执行工作的能力
查看英文原文
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit [www.roadie.com](http://www.roadie.com).
Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.
##### **What You’ll Do**
- Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
- Leverage data to identify patterns and trends in escalated incidents
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user background screenings while adhering to geographic compliance & regulations
- Adhere to legal and risk-related policies and procedures
- Partner with law enforcement as needed when managing ongoing investigations
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with the Legal team to conduct investigative research and support external user communications
##### **What You Bring**
- At least 2+ years of experience in a trust & safety or risk related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
**Why Roadie?**
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
**This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.**