产品负责人
Product Lead
Roadie，UPS旗下公司，是一个领先的物流和配送平台，帮助企业在现代零售的复杂环境中实现无与伦比的配送覆盖范围、灵活性和可见性。Roadie覆盖超过30,000个邮编区域，包括城市中心和乡村社区，触及97%的美国家庭，提供无缝且可扩展的解决方案，满足各种配送需求。
全国拥有超过310,000名独立司机的网络，Roadie提供灵活的配送解决方案，使复杂的物流挑战变得简单，包括本地当日配送、大件物品配送、门店发货和仓库到门配送。更多信息，请访问[www.roadie.com](http://www.roadie.com)。
Roadie正在寻找一名**产品负责人**，塑造维持我们运营运转的系统。您将为我们的内部运营产品支柱设定愿景，打造直观、可扩展的体验，提升团队管理任务、调查问题、采取行动和解决问题的效率。您的工作将赋能内部团队以更高的速度、信心和自主性运作，同时直接提升运营表现和Roadie每天提供的体验。
这是一项亲力亲为的教练式角色。您将管理和培养一个小的产品专业团队，同时直接领导优先级高的项目，改善Roadie内部团队的运作方式。
**您将负责**
- 为Roadie的内部运营产品定义愿景、策略和路线图
- 领导开发工具和流程，帮助内部团队识别问题、做出明智决策并高效解决工作
- 将复杂的手动流程转化为直观、可扩展的产品功能
- 识别有意义的AI和自动化机会，同时保持适当的人工监督和操作保障
- 建立以效率、解决质量、自助服务和用户满意度为核心的明确目标和成功指标
- 与跨职能团队合作，了解运营需求，对齐优先级，交付有意义的业务成果
- 在相互关联的系统和流程中建立清晰的产品所有权和强大的运营实践
- 作为亲力亲为的产品负责人，直接推动关键项目，同时管理和发展一个小团队
- 在组织成长过程中招聘和培训额外的产品人才
**您具备**
- 7年以上产品管理经验，理想情况下
查看英文原文
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit [www.roadie.com](http://www.roadie.com).
Roadie is looking for a **Product Lead** to shape the systems that keep our operations moving. You will set the vision for our internal operations product pillar, building intuitive, scalable experiences that improve how teams manage work, investigate issues, take action, and resolve cases. Your work will empower internal teams to operate with greater speed, confidence, and autonomy while directly improving operational performance and the experience Roadie delivers every day.
This is a hands-on player-coach role. You will manage and develop a small team of product professionals while directly leading high-priority initiatives that improve how Roadie’s internal teams operate.
**What You’ll Do**
- Define the vision, strategy, and roadmap for Roadie’s internal operations products
- Lead the development of tools and workflows that help internal teams identify issues, make informed decisions, and resolve work efficiently
- Translate complex, manual processes into intuitive, scalable product capabilities
- Identify thoughtful opportunities to use AI and automation while maintaining appropriate human oversight and operational safeguards
- Establish clear goals and success metrics focused on efficiency, resolution quality, self-service, and user satisfaction
- Partner with cross-functional teams to understand operational needs, align priorities, and deliver meaningful business outcomes
- Create clear product ownership and strong operating practices across interconnected systems and workflows
- Serve as a hands-on product leader, directly driving critical initiatives while managing and developing a small team
- Hire and onboard additional product talent as the organization grows
**What You Bring**
- 7+ years of product management experience, ideally building internal tools, operational platforms, or complex workflow products
- Experience as a player-coach, leading product execution while managing and developing product talent
- A track record of transforming complex, manual processes into intuitive, scalable solutions
- Strong systems thinking, analytical skills, and experience defining meaningful success metrics
- Proven ability to lead ambiguous initiatives and align cross-functional stakeholders
- A high bar for internal user experiences and the same product rigor you would bring to customer-facing products
- A practical, AI-forward mindset, including sound judgment about when to automate and when human oversight is essential
**Bonus:**
- Salesforce, case-management systems, support platforms, workflow automation, or agent tooling
- Logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery
- User experience and product design
- AI-assisted support, triage automation, decision-support tools, or internal productivity platforms
- Hiring, coaching, or developing product managers or product owners
**Why Roadie?**
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
**This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.**