#130515 - Salesforce开发工程师
#130515 - Salesforce Developer
我们正在寻找一名Salesforce开发人员，以支持和增强专注于售后支持和运营流程的生产环境。该职位结合了Salesforce开发、生产支持、事件负责、集成和运营故障排除工作。
开发人员将在Salesforce Service Cloud、工单管理、全渠道支持、自动化、代理辅助功能、运营分析以及与外部系统和数据平台的集成方面开展工作。
主要职责
· 使用Apex、Lightning Web Components（LWC）和Salesforce Flows开发、增强和维护Salesforce解决方案。
· 支持生产环境中的Salesforce Service Cloud应用和运营流程。
· 构建和维护工单管理和全渠道支持功能。
· 开发和排查路由、编排、流程自动化和工单分配功能。
· 支持AI辅助的工单摘要、代理辅助功能和其他AI驱动的Salesforce流程。
· 为客户服务运营提供沟通和流程自动化功能的支持。
· 设计、开发和维护Salesforce与外部系统或数据平台之间的集成。
· 支持Salesforce与数据平台的集成，包括适用的Salesforce-to-Snowflake集成。
· 监控生产平台的健康状况、警报、运营KPI和活跃事件。
· 分类和调查涉及Salesforce流程、路由、集成和自动化的生产问题。
· 通过调查、解决、跟进和文档记录来负责运营事件。
· 参与结构化的生产支持和运营评审流程。
· 记录技术发现、事件、故障排除结果和运营知识。
必备技能
· 具有实际的Salesforce开发经验。
· 具有Apex开发经验。
· 具有Lightning Web Components（LWC）经验。
· 具有Salesforce Flows经验。
· 具有Salesforce Service Cloud经验。
· 具有生产环境的Salesforce支持和故障排除经验。
· 具有负责或解决运营和生产事件的经验。
· 具有监控和事件管理经验。
· 具有Salesforce集成经验。
· 具有Salesforce Omnichannel经验。
· 具有企业经验者优先考虑。
加分技能
· 具有涉及Snowflake等平台的Salesforce数据集成经验。
· 具有Salesforce-to-Snowflake集成经验。
查看英文原文
We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting.
The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.
Key Responsibilities
· Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
· Support production Salesforce Service Cloud applications and operational workflows.
· Build and maintain case management and omnichannel support capabilities.
· Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.
· Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.
· Contribute to communications and workflow automation capabilities supporting customer support operations.
· Design, develop, and maintain integrations between Salesforce and external systems or data platforms.
· Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.
· Monitor production platform health, alerts, operational KPIs, and active incidents.
· Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.
· Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.
· Participate in structured production-support and operational-review processes.
· Document technical findings, incidents, troubleshooting results, and operational knowledge.
Must-Have Skills
· Hands-on Salesforce development experience.
· Apex development experience.
· Lightning Web Components (LWC) experience.
· Salesforce Flows experience.
· Salesforce Service Cloud experience.
· Production Salesforce support and troubleshooting experience.
· Experience owning or resolving operational and production incidents.
· Monitoring and incident management experience.
· Salesforce integration experience.
· Salesforce Omnichannel experience.
· Enterprise experience strongly preferred.
Nice-to-Have Skills
· Experience with Salesforce data integrations involving platforms such as Snowflake.
· Salesforce-to-Snowflake integration experience.
· Deeper Salesforce Omnichannel and case management experience.
· Experience designing reusable Salesforce automation patterns.
· Routing and orchestration experience.
· Experience participating in structured operational support or production-support rotations.
· Experience with observability or monitoring platforms.
· AI or agentic Salesforce experience.
· Experience developing AI-assisted or agent-assist workflows within Salesforce environments.
Required Tools & Platforms
· Salesforce Service Cloud.
· Apex.
· Lightning Web Components (LWC).
· Salesforce Flows.
· Salesforce Omnichannel.
· Salesforce integration capabilities and APIs.
Location, Time & Engagement
· Remote contract engagement.
· Candidates must be located in LATAM.
· 100% allocation, approximately 40 hours per week.
· Must be available to work full U.S. Central Time hours (CDT, UTC-5).
· Engagement is currently scheduled through March 31, 2027.