VIP客户经理，新兴市场
VIP Relationship Manager, Emerging Markets
我们是谁
在OKX，我们认为加密货币将重塑未来，并最终为每个人带来自由。
OKX是一家领先的加密货币交易所，也是OKX Wallet的开发者，为数百万用户提供了加密货币交易和去中心化加密应用（dApps）的访问渠道。OKX也是数百家大型机构信赖的品牌，它们寻求进入加密货币市场。我们安全可靠，由我们的储备证明提供支持。
在全球多个办公室中，我们以核心原则团结一致：我们先于自己，做正确的事，把事情做好。这些共同的价值观推动了我们的文化，塑造了我们的流程，并为每位OKX员工营造了一个友好、有回报且多元化的环境。
职位简介
我们正在寻找一位充满活力且注重成果的VIP客户经理加入我们快速发展的新兴市场团队。在此职位上，您将成为我们在三个关键市场——非洲、瑞士和巴基斯坦——高净值个人（HNWI）和机构客户的首要联系人。您将负责VIP客户的开户、培养和留存，同时推动交易量增长并加深我们在交易所生态系统中的产品采用率。该职位需要具备在撒哈拉以南和北非市场、瑞士金融中心以及巴基斯坦快速增长的数字资产领域中，应对多样化的监管环境和文化动态的独特能力。
您将负责的工作
- 客户关系管理
- 作为专属客户经理，负责管理资产规模或交易量达到特定阈值的VIP客户组合
- 与高净值个人、家族办公室、加密基金和机构交易员建立并维护牢固的信任关系
- 定期与顶级客户进行业务回顾和检查，评估满意度并发现升级销售机会
- 作为VIP客户的内部倡导者，协调产品、合规和运营团队及时解决问题
商业拓展与增长
· 主动通过推荐、行业活动和地区推广活动获取新的VIP客户
· 推动交易量增长、费用收入和产品交叉销售（现货、衍生品、赚取、场外交易和Web3产品）
· 制定并执行针对特定区域的策略，以扩大在非洲（撒哈拉以南和北非）、瑞士和巴基斯坦的影响力
· 在重要会议、峰会和社区活动中代表交易所
查看英文原文
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape.
What You’ll Be Doing
·
Client Relationship Management
- Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
- Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
- Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
- Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
Business Development & Growth
- Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
- Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
- Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
- Represent the exchange at key conferences, summits, and community events in the assigned region
Market Intelligence & Feedback
- Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa.
- Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
- Identify emerging trends in trading behavior and asset preferences among VIP client segments
What We Look For In You
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Experience & Background
- 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
- Proven track record managing high-value client portfolios with demonstrable revenue impact
- Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
- Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
Skills & Competencies
- Exceptional interpersonal and communication skills with the ability to build rapport across cultures
- Strong commercial acumen with ability to identify revenue opportunities and close deals
- Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
- Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
- Self-starter mentality with ability to operate autonomously in a fast-paced environment
Languages
- Fluency in English is required
- Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
#LI-AZ1 #LI-REMOTE
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
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