商业保险客户经理
Business Insurance Account Executive
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**关于Gusto**
在Gusto，我们的使命是推动小型企业经济的发展。我们处理复杂的事务——薪资、健康保险、401(k)计划和人力资源——让企业主能够专注于他们的技艺和客户。我们的团队分布在丹佛、旧金山和纽约，我们为全国超过50万个小企业提供支持，并正在打造一个反映我们服务人群的工作环境。
所有全职员工都将获得具有竞争力的薪资、福利和股权（RSUs）——因为每一位帮助建设Gusto的人都应分享它的成功。薪酬金额根据职位、级别和地点而定。了解更多关于我们的[全面福利理念](https://gusto.com/about/careers/total-rewards)。
AI是Gusto工作中不可或缺的一部分。我们期望所有团队成员积极参与与其职位相关的AI工具，并随着技术的发展不断提升自己的熟练度。AI经验要求因职位而异，并将在面试过程中进行评估。
**关于该职位：**
我们正在寻找一位高度积极且持牌的财产与责任（P&C）保险经纪人加入我们的团队，作为一项关键试点项目的一部分，以在Gusto推出P&C保险经纪人模式。你将对Gusto的企业保险渠道发展起到关键作用，作为持牌代理人，与我们的NEXT Insurance承保商合作，为企业保险政策提供报价和签发。你将利用你的专业知识，为有复杂保险需求的小型企业客户提供直接支持和更好的体验，帮助实现显著更高的收入，并加速我们的AI保险顾问的开发。
**关于团队：**
这个团队对于解决客户体验差距和优化我们的线下保险渠道至关重要。你将成为一名专家，参与“人机协同”工作流程，用于训练和优化Gus作为AI保险顾问。我们的共同愿景是成为一家在小企业成长每个阶段都能提供支持的专家顾问，而此次试点是建立我们的数字保险代理和持牌代理人集成的关键。
**你每天的工作内容包括：**
- 对潜在和现有小企业客户进行外拨电话，评估其复杂的P&C保险需求并推荐合适的保障方案。
- 在我们的线下销售渠道中，主要与NEXT Insurance承保商合作，提供财产与责任保险的报价和签发。
- 达成每日、每周和每月的销售活动目标。
- 为人机协同流程提供支持
查看英文原文
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**About Gusto**
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our [Total Rewards philosophy](https://gusto.com/about/careers/total-rewards).
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
**About the Role:**
We are seeking a highly motivated and licensed Property & Casualty (P&C) Insurance Broker to join our team as part of a critical pilot to launch a P&C broker model at Gusto. You will be essential in evolving Gusto's business insurance channel by acting as a licensed agent to quote and issue business insurance policies with our NEXT Insurance carrier partner. You will use your expertise to provide direct support and an improved experience for small business customers with complex insurance needs, helping to capture meaningfully higher revenue and accelerating the development of our AI Insurance Advisor.
**About the Team:**
This team is crucial to solving customer experience gaps and optimizing our offline insurance channels. You will be a SME who is part of the "human-in-the-loop" workflows required to train and optimize Gus as an AI insurance advisor. Our collective vision is to be an expert advisor that supports small businesses through every stage of growth, with this pilot being key to establishing our digital insurance agency and licensed agent integration.
**Here’s what you’ll do day-to-day:**
- Make outbound dials to prospective and existing small business clients to assess their complex P&C insurance needs and recommend suitable coverage options.
- Quote and issue Property & Casualty policies, primarily with the NEXT Insurance carrier, in our offline sales channel.
- Achieve required daily, weekly, and monthly sales activity expectations.
- Provide human-in-the-loop support to optimize the AI Insurance Advisor, Gus, and assist customers with more complex needs.
- Maintain client relationships, manage policy renewals, and facilitate changes or endorsements to existing policies.
- Act as a trusted liaison between clients and carriers, including assisting clients with reports of losses and claims settlement when necessary.
- Actively work to cross-sell and up-sell additional P&C lines of coverage and strive to achieve monthly production goals for units and/or revenue.
- Maintain accurate and up-to-date client records and policy documentation within CRM systems (SFDC workflow).
- Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.
- Stay current on industry trends, products, regulations, and underwriting guidelines to provide accurate advice and ensure compliance.
**Here’s what we're looking for:**
- **Experience in the field:** Proven experience in insurance sales or brokerage, with coverage level knowledge of commercial P&C products (e.g., Workers' Compensation, BOP, Commercial Auto, E&O). **[4+ years]**
- **Licensing:** An active **Property & Casualty insurance producer’s license**
- **Communication & Interpersonal Skills:** Excellent verbal and written communication, active listening, and strong interpersonal skills to build rapport and explain complex concepts clearly.
- **Sales & Negotiation:** Strong sales and negotiation abilities with a proven ability to meet sales targets.
- **Technical Proficiency:** Working knowledge of carrier quoting systems, proficiency in insurance software, and familiarity with CRM systems like Salesforce (SFDC).
- Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.
- **Mindset:** A demonstrated passion for delivering an incredible customer experience and genuine empathy for small business owners.
- **Attributes:** Highly self-motivated, goal-oriented, and an entrepreneurial ownership mentality to thrive in a fast-paced, high-energy environment.
- **AI Fluency**: Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
Our cash compensation amount for this role is $109,390 to $134,000 OTE for Denver, Atlanta, Chicago & Las Vegas. $102,855 to $126,000 OTE for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
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Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately **2-3 days** per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
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Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out [this form](https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform) and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our [Fraudulent Activity Disclaimer](https://gusto.com/about/careers/fraudulent-activity-disclaimer).
Personal information collected and processed as part of your Gusto application will be subject to [Gusto's Applicant Privacy Notice](https://gusto.com/about/careers/applicant-privacy-notice).