软件工程师I
Software Engineer I
At Mitratech, 我们是一支致力于打造世界级产品的创新者团队，简化法律、风险、合规和人力资源职能中的操作流程。我们是一个紧密协作、全球分布的团队，在一个支持个人卓越并以多样性和包容性工作文化为中心的生态系统中茁壮成长，注重优秀的人才实践、学习机会和乐趣！我们的文化是创业精神与企业投资的理想结合，使我们能够以快速的节奏，使用一些最复杂、最先进的技术进行工作。
35多年来，Mitratech的专家一直专注于解决复杂需求。如今，我们为全球20,000家不同规模的公司提供服务，其中包括30%的财富500强企业，以及来自160多个国家的500,000多名用户。
随着持续增长，我们一直在寻找有创造力、热情且拥有新视角的人才。加入我们的全球团队，看看什么让Mitratech成为一个真正出色的工作场所！
**职位概览**
AssureHire，Mitratech的雇佣背景调查平台，正在寻找一名软件工程师I加入我们的工程团队，担任以支持工程为主的职位。你将处于客户问题解决和实际开发的交汇点：处理和解决技术升级问题，与相关方清晰沟通，并针对可端到端解决的问题提交代码修复。
这是一个适合早期职业工程师的职位，可以在两个现代后端框架Ruby on Rails和Go上获得真实的生产环境经验，同时培养强大的调试、沟通和AI增强开发技能。
**核心职责与要求**：
- 负责技术升级工单的解决：调查、复现并诊断客户和内部团队报告的问题。
- 与相关方（支持、产品、客户成功，偶尔也包括客户）沟通，收集背景信息，设定期望，并报告解决状态。
- 识别可以作为自助工程任务解决的工单，然后编写代码，提交拉取请求，并跟进修复的评审和部署。
- 使用AI辅助工具加速问题分类——判断问题是产品缺陷、配置问题还是预期行为——并起草和审查候选代码解决方案，在任何内容发布前应用自己的判断。
- 参与根本原因分析，并帮助减少重复的升级情况
查看英文原文
At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
**Job Overview**
AssureHire, Mitratech's employment screening platform, is looking for a Software Engineer I to join our engineering team in a support-engineering-focused role. You'll sit at the intersection of customer-facing problem solving and hands-on development: triaging and resolving technical escalations, communicating clearly with stakeholders, and shipping code fixes for issues you can resolve end-to-end.
This is a great fit for an early-career engineer who wants real production experience across two modern backend stacks, Ruby on Rails and Go, while building strong debugging, communication, and AI-augmented development skills.
**Essential Duties & Responsibilities**:
- Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams.
- Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status.
- Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment.
- Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships.
- Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks.
- Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.
**Requirements & Skills:**
- 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count).
- Working proficiency in Go — Python is a plus
- Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred).
- Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems.
- Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked.
- Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude.
- Ownership mindset: you follow tickets through to resolution rather than handing them off.
- Unix shell scripting.
We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. **Anticipated Pay Range: $65,000-$75,000 Annually USD**
Total compensation includes US employee benefits and annual bonus eligibility.
**Benefits we offer:**
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
**Perks we offer:**
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
_**Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: [everify.com](http://everify.com/)**_
_**_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._**_