项目经理（专业服务销售）
Engagement Manager (Professional Services Sales)
Cresta释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta统一的AI平台结合了对话AI代理、实时人工代理增强以及全面的对话智能，以提升每个渠道的收入和效率。包括美国联合航空、科克斯通信和万豪在内的全球领先公司每天使用Cresta来打造世界级的客户体验。
Cresta源自斯坦福AI实验室，已从世界领先的投资者那里筹集了超过2.7亿美元，包括a16z、Greylock和Sequoia。Cresta的领导团队包括当今AI领域的顶尖人才。我们的首席执行官吴平曾创立并领导了谷歌的客服AI和Vertex AI平台，在加入Cresta之前，他致力于构建AI驱动的客户体验的未来。
在未来几年里，AI将重新定义世界各地人们与企业互动的方式。来Cresta一起构建这个未来。
职位简介：
我们正在招聘第一位专职的参与经理，负责Cresta如何规划、定价和销售专业服务——涵盖我们的核心平台和快速增长的AI代理产品。你将加入专业服务团队，将一个临时且低效的流程转变为可重复、产生收入的运作方式。这是一个具有开创性的服务销售职位，有充分的空间去构建。
主要职责：
- 全程负责SOW流程：规划项目、起草SOW、定价服务，并将其销售给企业客户。
- 规划AI代理部署（对话设计、集成、结果配置）以及核心平台服务。
- 推动新客户和扩展客户的增值服务和预订。
- 与销售、交易桌和产品团队合作，快速推进交易，同时不牺牲交付利润。
- 建立可重复的流程、模板和定价逻辑，使该职能得以扩展。
任职要求：
- 4-10年专业服务经验，其中至少2年从事服务项目规划和销售工作（PS销售/参与经理/服务销售）。
- 有推动增值服务和预订的业绩记录——不仅仅是处理文件。
- 具备技术熟练度，能够规划复杂的部署；有对话AI或客服AI经验者优先。
- 能够直接与企业客户进行定价和价值辩护。
- 有交易桌或商业合同经验者优先。
福利与待遇：
我们提供全面且以人为本的福利。
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role:
We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.
Key Responsibilities:
- Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
- Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
- Drive services attach and bookings on new and expansion deals.
- Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
- Build the repeatable process, templates, and pricing logic that let this function scale.
Qualifications:
- 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
- Track record of driving services attach and bookings — not just processing paperwork.
- Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
- Comfortable pricing and defending services value directly with enterprise customers.
- Deal desk or commercial-contracting exposure a plus.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base salary + Variable + Equity.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.