Java产品支持工程师
Java Product Support Engineer
Sonatype 是一家软件供应链管理公司，开创了组件化软件开发并率先定义了软件供应链这一类别。作为开源社区和 DevSecOps 行业的领导者，我们运营着全球最大的 Java 开源组件仓库——Maven Central。
我们突破性的全栈平台使客户能够快速创建、部署和维护符合其业务需求的创新软件。超过 2000 家组织——包括 70% 的财富 100 强企业——以及超过 1500 万软件开发者信赖 Sonatype 的工具和指导，帮助他们交付卓越且安全的软件。
从发明现代构件管理（Nexus Repository）到推出世界上唯一能阻止恶意开源恶意软件的解决方案，我们致力于持续创新。我们利用 AI/ML 技术，为我们的客户、开发者和行业提供对软件质量、自动化和安全性的完全信心。了解更多请访问 www.sonatype.com
你将负责：
调试和解决 Sonatype 产品和解决方案中的事件
重现缺陷并为产品工程团队提交可操作的问题
复制客户的部署环境进行测试（Docker、AWS、Azure、Kubernetes 等）
在工程和产品管理讨论中代表技术支持和客户利益
协助产品管理制定和优先排序功能增强列表
总结、沟通并向上级汇报客户体验
参与并维护我们的知识库
参与并维护我们的诊断工具和实用程序，开发新的工具
通过支持案例、邮件、聊天和电话回应客户咨询
你具备：
3 年以上支持复杂企业软件解决方案的经验
必须具备阅读和理解 Java 代码的能力
使用 Rest API 的经验
具有测试和/或开发生产级 Java 基础的 Web 应用程序的经验
熟练使用 Linux 命令行工具
使用 SQL 数据库的经验（PostgreSQL 为佳）
网络方面的经验（Socket、HTTP、代理/防火墙、TLS/SSL）
使用脚本语言（Python、Bash、TypeScript 等）的经验
使用 AWS、Azure 或 GCP 等主要云平台的经验
使用一个或多个应用服务器（如 Jetty、Apache、NGINX 等）的经验
使用容器技术（如 Docker、Kubernetes 或类似技术）的经验
出色的沟通能力
查看英文原文
Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.
Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.
From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com
What you'll do:
Debug and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone
Who you are:
3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code is necessary
Experience using Rest APIs
Experience with testing and/or development of production quality Java based web applications
Solid experience with Linux command line tools
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
Experience with scripting languages (Python, Bash, Typescript, etc.)
Experience with a major cloud platform like AWS, Azure or GCP
Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
Experience with container technology like Docker, Kubernetes or similar.
Exceptional communication skills --> Written and verbal
Solid English proficiency
Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges
Ideal to bring:
SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
Debugging certificate-based mutual TLS and SSL authentication
Experience analyzing network traces using tools such as wireshark or tcpdump
Component management build tools (Maven, npm, NuGet etc.)
Experience with Sonatype, jFrog, Snyk and similar products
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
OAuth and/or SAML integration experience
What we're proud of
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 Best DevSecOps Solution by DevOps Dozen
Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
2023 Fast Company Best Places for Innovators
2023 Gartner's Magic Quadrant
2023 Software Report's Top 100 Software Companies
2023 BuiltIn Best Places to Work
2022 Frost & Sullivan Technology Innovation Leader Award
2022 PeerSpot Silver Peer Award in Software Composition Analysis
2022 Tech Ascension Best DevOps Security Solution Award
2022 NVCT Cyber Company of the Year
Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
Paid Volunteer Time Off (VTO)
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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