服务架构师
Service Architect
公司简介
在摩托罗拉解决方案，我们相信一切始于我们的员工。我们是一个全球紧密联系的社区，由不懈追求帮助世界各地人们更安全的信念所团结。我们构建并连接技术，以保护人们、财产和场所。我们的解决方案促进关键的合作，这对于更安全的社区、学校、医院、企业和最终更安全的国家至关重要。加入一份有意义的职业，帮助我们打造更安全的未来。
部门简介
在报价管理组织中，服务编排团队负责所有摩托罗拉产品的服务设计。此外，服务编排团队还负责在需求、技术、合同条款与条件以及服务级别方面支持复杂的售前活动。
职位描述
服务架构师负责整个产品组合中的服务设计与开发，推动复杂技术解决方案的有效实施及持续运营和维护。服务架构师将领导设计工作，与产品、供应链、IT、报价管理及第三方供应商合作，提供服务架构方面的专业知识，以确保最佳的服务交付。
基本要求
- 全流程服务设计权威，包括第三方运营参与模式和SLA报告
- 为团队和第三方提供服务标准、方法论和流程的建议
- 在复杂解决方案中推动服务设计治理
- 开发并维护全流程流程和政策、操作接口、工作流模型
- 负责与托管服务OSS职能的对接，确保符合标准化配置和框架
- 创建并维护设计规范、架构图和流程图
- 领导与第三方供应商的设计研讨会，记录并测试操作接口和工作实践，以满足合同义务
- 创建并拥有可有效实施并转移至运营的服务设计包
- 评估客户要求，确保服务设计合规
- 评估客户合同，识别风险和财务暴露，并通过服务设计增强或合同修改提供缓解策略
- 识别非标准OSS需求并进行对接
查看英文原文
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Within the Offer Management organization, the Service Orchestration team is responsible for the Service Design across all Motorola products. Additionally, Service Orchestration are responsible for support complex pre-sales activities across Requirements, Technologies, Contract Terms and Conditions and Service Levels
Job Description
The Service Architect is responsible for the design and development of the Servcie Design across the entire product portfolio, facilitating the effective implementation and ongoing operations and maintenance of complex technical solutions. The Service Architect will lead the design activities, collaborating with Product, Supply Chain, I.T., Offer Management and 3rd Party Suppliers, providing expertise across the service architecture to ensure optimal service delivery.
Basic Requirements
- Service Design authority across end-to-end solutions, inclusive of 3rd party operational engagement models and SLA reporting
- Advise teams and 3rd parties of services standards, methodologies and processes
- Drive service design governance across complex solutions
- Develop and maintain end-to-end process and policies, operational interfaces, workflow models
- Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks
- Create and maintain design specifications, architectural diagrams, and process diagrams
- Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations
- Create and own Service Design Packages that can be effectively implemented and transferred to operations
- Assess customer requirements, ensuring service design compliance
- Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendments
- Identify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation
- Define organisational requirements, both local and centralised, to enable the delivery of services in accordance with contract obligations
- Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities.
- Establish regular communications with team and stakeholders, develop and present professional materials
IMPORTANT
You should go through Background Checks to conduct this responsibility.
Travel Requirements
10-25%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
NoCompany
Motorola Solutions Germany GmbHEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Originally posted on Himalayas