远程客户支持接待员（美国时间）
Remote Customer Support Concierge (US Hours)
在拉美和菲律宾任何地方工作
工作时间：周一至周五 10:00 AM – 8:00 PM EST | 周六至周日 12:00 PM – 4:00 PM EST
薪资范围：根据经验，$1,000 - $1,500 USD/月
一家面向健康优化领域的直接面向消费者（DTC）的远程医疗公司正在寻找一名客户支持礼宾服务专员，作为患者体验的第一线，确保每位客户从首次咨询到持续治疗都能感受到支持。
该企业通过完全远程、技术驱动的模式提供现代的、由医生指导的疗法，并直接与药房合作伙伴协调以完成患者的治疗方案。团队精简、获得风险投资，并从零开始构建客户体验功能。
日常工作中，该职位负责多渠道的 inbound 支持，核对药房订单与每位患者的产品和剂量，与药房合作伙伴协调解决交付问题，并跟进 inbound 领导，引导他们开始治疗。成功意味着一个高接触度、准确且可靠的支持运营，具有可衡量的线索转化率和极少的订单错误。
要求
必备条件
- 至少 2 年的客户支持、账户管理或礼宾式服务岗位经验
- 熟练使用 CRM 和支持平台（HubSpot、Zendesk 或 Intercom）
- 在邮件、聊天和电话渠道处理 inbound 支持方面有成功记录
- 有验证订单准确性并协调交付或药房合作伙伴的经验
- 在管道中展示对线索跟进和转化跟踪的责任感
- 有建立或维护 SOP、FAQ 文档或回复模板的经验
- 英语达到 C1+ CEFR 水平（需要面向客户，包括语音和书面沟通）
加分项
- 在医疗保健、远程医疗、DTC 健康或药房运营方面有相关经验
- 接触过合规敏感的客户环境（如 HIPAA 或类似标准）
- 有支持早期阶段或风险投资支持的初创公司的经验
- 对健康优化、肽类疗法或健康领域有所了解
关于 Pearl Talent
Pearl 与全球顶尖的 1% 候选人合作，并将他们与美国和欧洲最好的初创公司联系起来。我们的客户累计融资超过 50 亿美元，得到了 OpenAI、a16z 和 Founders Fund 等公司的支持。他们正在寻找最优秀、最有进取心的候选人，希望能在多年内持续提拔并与其合作。我们招聘的候选人已被提升为高管或获得晋升机会。
查看英文原文
Work From Anywhere in LATAM and the Philippines
Work Schedule: Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM EST
Compensation Range: $1,000 - $1,500 USD/month based on experience
A direct-to-consumer telehealth company in the health optimization space is looking for a Customer Support Concierge to serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment.
The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. The team is lean, venture-backed, and building its customer experience function from the ground up.
Day-to-day, this role owns multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages, coordinates with pharmacy partners to resolve fulfillment issues, and follows up with inbound leads to guide them toward starting treatment. Success means a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors.
Requirements
Must-Have
- 2+ years of experience in customer support, account management, or a concierge-style service role
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom)
- Proven track record handling inbound support across email, chat, and phone
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline
- Experience building or maintaining SOPs, FAQ documentation, or response templates
- English at C1+ CEFR level (client-facing, voice and written communication required)
Nice-to-Have
- Prior experience in healthcare, telehealth, DTC wellness, or pharmacy operations
- Exposure to compliance-sensitive customer environments (HIPAA or similar)
- Experience supporting an early-stage or venture-backed startup
- Familiarity with health optimization, peptide therapy, or the wellness space
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for:
Watch here:
Benefits
· Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
Originally posted on Himalayas