双语前台/保险专员 - 心脏病学
Bilingual Front Desk/ Insurance Specialist - Cardiology
职位描述
我们正在寻找一位富有同理心且高度专业的双语虚拟助理，以在EST工作时间支持客户高流量的心脏病学诊所。理想的候选人需具备在美国心脏病学环境中的实际工作经验，精通eClinicalWorks（eCW），并拥有出色的英语和西班牙语电话沟通技巧，能够以高度的耐心和同理心处理关键的患者咨询、医疗结果和预约安排。
主要职责
- 电话管理：处理高流量的来电，正确转接沟通，并以尊重和同理心处理患者请求。
- 结果与信息：根据指示向患者传达实验室/检测数据和结果，使用TigerConnect进行安全消息传递。
- 预约安排：在eClinicalWorks（eCW）中预订和协调紧急或常规预约。
- 保险验证：在预约前验证患者的保险资格和覆盖状态。需具备完整的保险验证流程经验。
- 行政操作：利用eClinicalWorks（eCW）提供一般前台支持。
要求
语言：英语和西班牙语在口语和书面表达上均为母语水平或完全流利，具备清晰的电话表达能力和专业语气。
软件：严格要求至少一年使用eClinicalWorks（eCW）的实际经验。熟悉TigerConnect者优先考虑。
专科经验：需有在美国心脏病学诊所工作的背景。
核心能力：具备出色的耐心、同理心和高度的职业道德。对动态冲突或不专业行为零容忍。
工作时间：全职投入，工作时间为周一至周五，EST时间上午8:00至下午5:00。
请注意，这是一份全职合同职位（每周40小时），起薪为每小时6美元，具体根据技能和经验而定。工作时间为周一至周五，EST时间上午8:00至下午5:00。
最初发布于Himalayas
查看英文原文
Job Description
We are seeking a compassionate and highly professional Bilingual Virtual Assistant to support our client's high-volume Cardiology practice during EST business hours. The ideal candidate has prior hands-on experience in a U.S. cardiology setting, mastery of eClinicalWorks (eCW), and exceptional English and Spanish phone communication skills to manage critical patient inquiries, medical results, and scheduling with high patience and empathy.
Key Responsibilities
- Call Management: Manage high-volume inbound phone calls, route communications appropriately, and handle patient requests with utmost respect and empathy.
- Results & Messaging: Communicate lab/test stats and results to patients as directed, utilizing TigerConnect for secure messaging.
- Scheduling: Book and coordinate urgent/stat appointments within eClinicalWorks (eCW).
- Insurance Verification: Verify patient insurance eligibility and coverage status prior to appointments. Full insurance verification cycle experience.
- Administrative Operations: Provide general front-desk support utilizing eCW.
Requirements
Language: Native or fully fluent in both spoken and written English and Spanish, featuring clear phone articulation and a professional tone.
Software: At least 1 year of hands-on experience using eClinicalWorks (eCW) is strictly required. Familiarity with TigerConnect is strongly preferred.
Specialty Experience: Background working specifically within a U.S. Cardiology practice is required.
Core Competencies: Exceptional patience, empathy, and a high level of professional integrity. Zero tolerance for dynamic conflict or unprofessionalism.
Schedule: Full-time commitment working 8:00 AM – 5:00 PM EST, Monday through Friday.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:00 AM – 5:00 PM EST.
Originally posted on Himalayas