双语前台/保险专员 - 儿科
Bilingual Front Desk/ Insurance Specialist - Pediatrics
职位描述
我们正在寻找一位流利的双语医疗虚拟助理，以支持客户在EST工作时间内的儿科诊所。理想的候选人需有在美国医疗前台工作的实际经验，熟练使用eClinicalWorks（eCW），并能自信地处理大量患者来电、预约安排和保险资格验证。
主要职责：
- 患者沟通：以热情专业的电话语气接听来电，解答咨询，并监控诊所邮箱。
- 预约与EHR管理：在eClinicalWorks（eCW）中直接管理、预订和协调患者预约。
- 保险资格验证：实时进行保险资格检查，并在预约前核实保险覆盖范围和福利。
- 行政支持：提供一般性的前台支持，并根据需要协助行政协调工作。
要求
语言：英语和西班牙语口语和书面表达均为母语水平或完全流利（必须）。葡萄牙语流利者优先。
软件：严格要求至少1年使用eClinicalWorks（eCW）的实际操作经验。
经验：在美国医疗环境中具有面向患者的医疗接待员或前台工作经验。具有儿科经验者优先。
保险资格验证：至少1年处理完整的保险资格验证流程的经验。
核心能力：有验证保险资格的经验，良好的电话礼仪和高度的组织能力。
时间安排：能够全职工作，符合标准的东部标准时间（EST）工作时间。
请注意，这是一项全职合同职位（每周40小时），起薪为每小时6美元，具体根据技能和经验而定。工作时间为周一至周五，每天上午8点至下午5点EST。
最初发布于Himalayas
查看英文原文
Job Description
We are seeking a fluent bilingual Medical Virtual Assistant to support our client's Pediatric practice during EST business hours. The ideal candidate has prior hands-on experience in a U.S. healthcare front-desk setting, proficiency in eClinicalWorks (eCW), and strong confidence in managing high-volume inbound patient phone calls, appointment scheduling, and insurance eligibility verification.
Key Responsibilities:
- Patient Communications: Answer inbound calls with a warm, professional phone personality, address inquiries, and monitor the practice email inbox.
- Scheduling & EHR Management: Manage, book, and coordinate patient appointments directly within eClinicalWorks (eCW).
- Insurance Verification: Run real-time insurance eligibility checks and verify coverage/benefits prior to appointments.
- Administrative Support: Provide general front-office support and assist with administrative coordination as needed.
Requirements
Language: Native or fully fluent in both spoken and written English and Spanish (required). Fluency in Portuguese is a strong plus.
Software: Minimum 1 year of hands-on, practical experience using eClinicalWorks (eCW) is strictly required.
Experience: Prior patient-facing medical receptionist or front-desk experience in a U.S. healthcare setting. Prior pediatrics experience is highly preferred.
Insurance Verification: Minimum 1 year of handling the full insurance verification cycle.
Core Competencies: Proven experience verifying insurance eligibility, strong phone etiquette, and high organizational skills.
Schedule: Full availability to work standard Eastern Standard Time (EST) business hours.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8am-5pm EST.
Originally posted on Himalayas