欺诈分析师
Fraud Analyst
我们是谁：
Motive 为从事实体运营的人员提供工具，使他们的工作更安全、更高效、更盈利。前所未有的方式，安全、运营和财务团队可以在一个系统中管理他们的司机、车辆、设备和车队相关支出。结合行业领先的 AI 技术，Motive 平台为您提供全面的可见性和控制能力，并通过自动化和简化任务显著减少人工工作量。
Motive 服务近 10 万客户，涵盖从财富 500 强企业到小型企业的多个行业，包括交通运输和物流、建筑、能源、现场服务、制造、农业、食品饮料、零售和公共部门。
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我们是谁：
Motive 的使命是现代化运输行业。凭借领先的车队管理平台，我们正在将卡车接入网络，并从根本上改变货物在我们道路上的运输方式。
我们每天都能看到努力工作的回报，我们相信当智慧与谦逊相结合时，力量最为强大。我们被有机会影响并改善一个触及每个人生活的价值数千亿美元的行业所激励。Motive 荣幸成为福布斯云 100 强公司，2020 年 Wealthfront 评为职业发展公司，并被评为福布斯 2020 年最佳创业雇主。
职位概述：
我们正在寻找一位有才华、创新且经验丰富的专业人士加入我们的风险团队，负责欺诈相关工作。这是加入公司快速发展的业务部门的绝佳机会。
职位简介：
作为经验丰富的欺诈分析师，您将负责检测和缓解信用卡持卡人账户上的欺诈活动。您将提出建议以改进政策及风险缓解方法。您应具备欺诈全流程的丰富经验。您将与同事紧密合作处理欺诈案件，分享最佳实践和风险趋势，并为风险缓解策略提供意见。
您将负责：
- 解决复杂的信用卡持卡人欺诈相关咨询
- 在 SLA 要求内管理案件库存、来电和邮件
- 每日审查和分析可疑欺诈活动并完成全面的风险评估
- 保持对欺诈相关最佳实践、方法和技术的了解；提出建议以促进最佳使用和采用
- 与团队协作
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
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Who We Are:
Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
Role Summary:
We are seeking a talented, innovative, and experienced professional to join our Risk team that will support fraud. This is an exciting opportunity to join a rapidly growing business unit within the company.
About the Role:
As an experienced Fraud analyst, you will be responsible for the detection and mitigation of fraud activity on card holders accounts. You will make suggestions to improve policies and how to mitigate risk. You should have extensive experience in the fraud end-to-end lifecycle. You will work closely with colleagues partnering on fraud cases, sharing best practices and risk trends, and providing input on risk mitigation strategies.
What You'll Do:
- Resolve complex card holder inquiries regarding fraud concerns
- Manage case inventory, incoming calls, and emails within SLA
- Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
- Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption
- Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies
- Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud
What We're Looking For:
- 2+ years of related experience with card fraud, investigations, AML, operational risk or equivalent experience, Strong customer service background, customer facing experience.
- 2+ years monitoring and performing verification checks for possible fraudulent activity on accounts.
- Seasoned fraud investigator who has in depth knowledge of the end to end fraud cycle.
- Knowledge of investigative procedures and processes utilizing fraud detection software and tools.
- Extensive operational background, knowledge of bank policies, Regulations and procedures.
- Possess strong written and presentation skills to communicate effectively across a variety of audiences.
- Able to effectively work independently with minimal supervision. In a fast paced production environment required.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Originally posted on Himalayas